004 - Customer Service - Chubb

Overview

Customer Service and Claims Handler

Start Date: 27th July 2026

Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat & Sun 8.00 am - 8.00 pm - You must be able to work any shifts during these times

Salary: £26,436.80

Training: 2 weeks - 2 days training per week on site (at our Manchester office)

Contract: Permanent (Hybrid - 2 weekdays on site at our Manchester office, 3 days work from home) 40 hours per week

Hybrid role: you must be able to work onsite 2 days per week at our Manchester office

Desktop equipment: you will be provided with a desktop PC for working from home. You must connect the PC via an Ethernet cable; WiFi is not available.

Time off: no time off can be approved within the first 8 weeks of employment.

Background checks: a basic DBS criminal records check and a credit check will be carried out for this role.

About us

We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being "a great place to work".

What we do

We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide opportunities for progression through award-winning training programmes and exceptional training teams.

Role available

Customer Service & Claims Advisor bound to calls from customers wanting to make a claim on their mobile phone insurance.

• Handling inbound calls from customers wishing to make an insurance claim.
• Support the customer through the process, assisting with fresh claims, updates, general enquiries and, if required, cancelling policies.
• Follow set questions on your PC to guide the customer through a step-by-step process to determine options available to them.

Typical day

• Sign in to your systems at the start to be ready for the first calls of the day.
• Speak with a variety of customers and provide a positive experience on every call.
• Some days may be quieter with rests between calls; other days may be busy.

What we need from you

People skills and confidence with PC use.

• A good attitude and the ability to interact with lots of different people.
• Computer skills and the ability to navigate with ease.
• Flexibility, reliable attendance and good time-keeping to remain available for customers.

What we will give you

• Two weeks of classroom-based training (paid). After training you will work on the call floor with support from experienced team members.
• Community involvement days supporting in the local community and visiting local dog home as a preferred activity.
• Sports and Social committee and on/off-site activities.
• Free food and drink in the office (e.g., pizza, chocolates, sweets).

Additional benefits

• Perks at Work - savings discounts / free online classes
• - discounts, wellbeing resources, webinars, access to GP, mental health, financial and legal advice
• Critical Illness cover - up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend - earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress support for your TP journey

Disclaimer

Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels. If you receive any suspicious communications, disregard them and report the incident to our team. Your security is our priority.

Where do you sign up? Right here