Refund & Cancellation Policy
Refund and Cancellation Policy
1. Introduction
Welcome to Qualified Finder. We are committed to providing high-quality services to our clients. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are handled. By engaging our services, you agree to comply with this policy.
2. Refund Policy
2.1 Eligibility for Refunds
- Service Not Delivered: If the agreed-upon service is not delivered within the specified timeframe, clients are eligible for a full refund.
- Quality Not Met: If the delivered service does not meet the quality standards or specifications outlined in the agreement, clients may request a revision or a partial/full refund.
- Duplicate Charges: In the event of duplicate billing, a full refund will be issued upon verification.
2.2 Non-Refundable Situations
- Custom Orders: Custom services tailored to specific client requirements are non-refundable once work has commenced, except in cases where the service is not delivered as agreed.
- Personal Preferences: Requests for refunds based solely on personal preferences or changes in project scope after commencement are not eligible for refunds.
2.3 Refund Process
- Request Submission: Clients must submit a refund request through our official support channels within [X] days of service delivery.
- Review Period: Our team will review the request within [Y] business days to determine eligibility.
- Processing Time: Approved refunds will be processed within [Z] business days using the original payment method.
3. Cancellation Policy
3.1 Client-Initiated Cancellations
- Before Project Start: Clients can cancel the project without any penalty if the cancellation occurs before work begins.
- During Project: Cancellations after work has commenced may incur a cancellation fee based on the percentage of work completed:
- 0-25% Completed: 10% cancellation fee
- 26-50% Completed: 25% cancellation fee
- 51-75% Completed: 50% cancellation fee
- 76-100% Completed: 75% cancellation fee
3.2 Service Provider-Initiated Cancellations
- Breach of Terms: If [Your Company Name] violates the terms of service or fails to deliver as agreed, clients are entitled to cancel the project and receive a full refund.
- Unforeseen Circumstances: In cases of unforeseen circumstances preventing service delivery, clients will be notified promptly and offered a full refund or alternative solutions.
3.3 Cancellation Process
- Notification: Clients must notify Qualified Finder of their intent to cancel via email or through our official platform.
- Confirmation: A confirmation of cancellation and any applicable fees will be communicated within 3 working days business days.
- Finalization: Cancellations and refunds will be finalized within 10 business days following confirmation.
4. Dispute Resolution
In the event of a disagreement regarding a refund or cancellation, both parties agree to engage in good faith negotiations to resolve the issue. If a resolution cannot be reached, the matter may be escalated to [Arbitration/Mediation Service] as outlined in our Terms of Service.
5. Modifications to the Policy
Qualified Finder reserves the right to modify this Refund and Cancellation Policy at any time. Clients will be notified of any significant changes through our website or via email. Continued use of our services constitutes acceptance of the updated policy.
6. Contact Information
For questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
- Email: support@qualifiedfinder.com
Effective Date: January 7, 2025