Workplace Technology Project Manager

Job Title: Workplace Technology Project Manager

Location: Paddington, London (3 days onsite / 2 days remote)

Start Date: ASAP

Contract: 6 months (with potential extension)

Overview

We are seeking an experienced Workplace Technology Project Manager to lead a critical migration of our Mitel PBX estate from a legacy platform environment to a modern cloud-based platform.

This role sits within the Digital Workplace function and will take ownership of documenting the current telephony and workplace technology landscape, managing Mitel through a managed service migration, and ensuring security and risk remediation are fully validated as part of the transition.

This is a complex, stakeholder-heavy programme requiring strong technical literacy across unified communications, digital workplace tooling, collaboration platforms, and enterprise workplace infrastructure.

Mitel Telephony Migration

• Conduct a full discovery and documentation exercise of the existing Mitel PBX landscape (legacy estate, integrations, dependencies, risks).
• Define scope, migration roadmap, and governance framework for transition to Mitel cloud platform.
• Manage Mitel as the delivery partner during the managed service migration.
• Oversee cutover planning, risk management, testing, and validation.
• Ensure all previously identified security risks and vulnerabilities within the telephony estate are remediated and formally closed.
• Provide clear reporting on migration progress, risks, and dependencies.

Digital Workplace & Core 365 Environment

• Operate within a broader Digital Workplace ecosystem including:
  • Microsoft 365
  • Collaboration platforms
  • Workspace Technology
  • Broadcast & Live Events
• Ensure alignment between telephony transformation and collaboration tooling.
• Support long-term workplace technology strategy development.

Stakeholder & Governance Management

• Work closely with senior business stakeholders across retail and corporate functions.
• Translate technical migration activities into clear business impact statements.
• Manage complex stakeholder environments with competing priorities.
• Provide structured programme governance, RAID management, and executive-level reporting.
• Define and document the radius of responsibility across the workplace technology estate.

Strategy & Future-State Planning

• Use findings from the current-state assessment to inform a longer-term workplace technology strategy.
• Identify optimisation opportunities across communications and collaboration tooling.
• Ensure alignment between digital workplace roadmap and business growth objectives.

Required Experience

• Proven experience as a Project Manager within Workplace Technology or Digital Workplace environments.
• Direct, hands on experience managing Mitel PBX migrations (legacy/on prem and cloud platform).
• Experience managing third party vendors delivering managed service transitions.
• Strong understanding of telephony estates and unified communications environments.
• Demonstrated experience closing security risks within technology migration programmes.
• Experience operating within complex stakeholder environments across corporate and retail settings.
• Strong governance capability (RAID logs, reporting, risk mitigation, stakeholder comms).

Desirable Experience

• Experience within retail or multi site organisations.
• Knowledge of:
  • Microsoft 365 ecosystem
  • Meeting room collaboration technologies
  • Enterprise SaaS tooling (Adobe Creative Cloud, )
• Exposure to workplace technology strategy and roadmap development.