Workplace: Office Operations - Location Specialist

Workplace: Office Operations - Location Specialist

Workplace Location Services Team Lead/Consultant Mid-Level Full time

Workplace: Office Operations - Location Specialist

Location: London

Onsite 5 days a week

As a team:

Working as part of the UK Office Operations team, the role holder will support the Location Associate Manager in the coordination and monitoring of the operations delivered on a portfolio of sites for which they are responsible. The role holder will look to continually monitor, improve, and evolve the operating model to meet the needs of the customers. Working with a large degree of autonomy the role has a focus on operational consistency, service levels, budget management and customer satisfaction levels.

You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways

If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you. As part of our team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.

In our team you will learn:

How to provide solutions to a variety of challenges facing the team in a fast-paced, high -volume environment

Gain experience in supporting the operations, including monitoring of a range of services including cleaning, security, catering, mechanical and electrical and Mailroom.

How to work effectively with numerous internal and external stakeholders on a variety of issues and initiatives

As a Location Specialist you will be responsible for:

• Build effective relationships with customers, acting as a key point of contact, actively seeking out and responding to feedback in order to deliver a high level of customer service
• Work with customer representatives to capture requirements to develop knowledge of the client requirements and desired service levels
• Deliver projects as directed by the Office Operations Associate Manager within agreed timescales and budget to meet location objectives
• Liaise with 3rd party suppliers and contractors to ensure provision of effective services, including security, catering, cleaning, customer services and M&E and other support services
• Complete all location audits as required by location and in conjunction with suppliers to meet SLAs
• Liaise with landlord/landlord representatives and Real Estate Management team to resolve building/lease related issues and requirements
• Provide effective management of direct report through regular one to one review communicating effectively to ensure optimum performance and morale
• Act as HSESC to ensure compliance of health and safety within the location(s), carrying out accident investigations and reporting as required managing incidents and risks to resolution
• Establish detailed budget requirements and reforecast regularly in order to reflect changing needs
• Management of budget setting and monitoring for service lines and associated invoicing.

We are looking for experience in the following skills:

• A strong customer focus and polished customer management skills (with experience of working with customers and stakeholders in high pressure environments)
• Experience of working with suppliers (internal and external)
• Strong level of business acumen
• The ability to work autonomously on own initiative either independently or as part of a team
• A quick thinker with a 'can do' attitude and an aptitude for creativity or the ability to adapt as required
• Confident, determined, and assured demeanour, especially in high pressure or critical situations
• Documentation and written skills of a very high standard
• Strong organisation skills and attention to detail

Set yourself apart:

• Ability to work effectively and creatively under pressure
• Mastery of collaborative working with colleagues and stakeholders to ensure customer experience exceeds expectation
• Proven history of working in a fast-paced operational environment

Application Deadline: 16th June, 2025

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

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London

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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