Workplace IT Engineer

Workplace IT Engineer (2nd Line Support)

West London Ongoing Temporary Contract ASAP Start
£174 per day PAYE or £225 per day Umbrella

Full time site based role with as this is supporting the wider members of the team with both hardware and software

A West London Local Authority is seeking an experienced Workplace IT Engineer to join their IT & Digital Services team on an ongoing temporary basis.

This is a site-based role requiring travel across multiple locations within the borough, so a full UK driving licence is essential.

The Role

You will provide 2nd line support and deliver high-quality workplace technology services to council staff. This includes supporting hardware, software, and end-user issues both remotely and onsite.

• Resolve 1st and 2nd line incidents via face-to-face support, telephony, and remote tools
  
  
• Deliver hands-on support across multiple council sites
  
  
• Install, configure, and decommission IT equipment, including cabling and network patching
  
  
• Support print services and liaise with third-party providers (e.g. Ricoh)
  
  
• Manage and prioritise escalations, including VIP support cases
  
  
• Work collaboratively with wider Digital Services teams on issue resolution and projects
  
  

About You

• Proven experience in 2nd line IT support within a complex environment
  
  
• Strong troubleshooting skills, including backend analysis
  
  
• Experience supporting hardware, software, and network infrastructure
  
  
• Comfortable working across multiple sites and delivering in-person support
  
  
• Ability to manage priorities and communicate effectively with stakeholders
  
  
• Experience supporting VIP users and handling escalations
  
  
• Full UK driving licence required
  
  

Additional Information

• Site-based role across borough locations
  
  
• Ongoing temporary assignment
  
  
• Subject to pre-employment vetting checks