Workforce and Volunteering Manager

Workforce and Volunteering Manager

Application Deadline: 8 August 2025

Department: Central Services

Employment Type: Fixed Term Contract

Location: Glasgow

Description Reporting to the Central Services Lead for Trivandi's delivery, the Workforce & Volunteering Manager will be responsible for developing and implementing the overall workforce and volunteering strategy across all competition venues, ensuring alignment with Games-wide objectives. This role manages workforce forecasting, role profiling, and deployment planning, and serves as the primary liaison between the Organising Company, venue managers, and employment agencies. Key duties include overseeing recruitment, onboarding, and background checks for staff and volunteers, fostering a positive and inclusive culture, and delivering comprehensive training programmes. The role ensures effective day-to-day workforce management, including shift allocation, real-time deployment, attendance tracking, and contingency planning. Additional responsibilities include providing ongoing support, recognition, and wellbeing initiatives, as well as managing offboarding processes, feedback collection, and facilitating post-Games employment and skills development opportunities for staff and volunteers.

Working Arrangements The role will commence in the Organising Company's Glasgow city centre office, with visits required to competition venues to fully deliver the responsibilities of the role. The location for the role will transition to being based at the competition venue as we approach the Games.

The role will be contracted for 40 hours per week, with requirements to be in the office aligned to the Organising Company's planned working pattern. All travel to your place of work will be at your own cost. During the Games operational period, shift patterns are likely to be required, which could include weekends.
Key Responsibilities

• Implement the Organising Company's overall workforce and volunteering strategy for all competition venues, aligned with Games-wide objectives. This includes forecasting workforce requirements, defining role profiles, and creating deployment plans.
• Act as the key liaison between the Organising Company, venue managers, functional area leads, external partners, and local employment agencies to coordinate workforce and volunteering requirements, resolve issues, and ensure integrated operational delivery.
• Lead the end-to-end recruitment for paid staff, identifying local talent and integrating commitments to delivering internships and secondments into the overall workforce plan. This will include overseeing application management, selection, background checks, and onboarding processes.
• Foster a positive and inclusive culture, driving high levels of motivation, engagement, and retention throughout the workforce and volunteering cohort, aligned to the Organising Company's values.
• Provide ongoing support, recognition, and wellbeing initiatives to ensure a rewarding Games-time experience for all staff and volunteers.
• Coordinate the design and delivery of comprehensive training programmes for all workforce and volunteer roles, including induction, role-specific, venue-specific, and Games-time operational training.
• Manage workforce scheduling, shift allocation, and real-time deployment across all competition venues. Oversee daily check-in/out, attendance tracking, and ensure adequate coverage for all operational areas, including contingency planning for last-minute changes.
• Oversee the day-to-day management of the workforce and volunteers during Games time, including real-time problem-solving, issue escalation, and performance monitoring.
• Lead the offboarding process, including recognition, feedback collection, and transition support for workforce and volunteers. Facilitate post-Games employment and skills development opportunities for local staff and volunteers.

Skills, Knowledge and Expertise Experience

• Significant experience in leading the planning, recruitment, deployment, and management of large, diverse teams for major multi-sport or multi-venue events.
• Experience coordinating the design and delivery of general, role-specific, and venue-specific training programmes to ensure paid staff and volunteers are equipped to deliver Games-time services.
• Demonstrated ability to work collaboratively with event organisers, venue operators, functional area leads, local authorities, and external partners.
• Recent familiarity with relevant employment law, safeguarding, and health and safety legislation for event workforces.

Competencies

• Highly organised with excellent project management skills that support the effective management of workforce scheduling and deployment planning across all competition venues.
• Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery.
• Commitment to delivering an exceptional, inclusive, and safe experience for all workforce and volunteers, including those with accessibility needs.
• Strong ability to inspire, motivate, and manage large, diverse teams, fostering a culture of collaboration and inclusivity.
• Excellent written and verbal communication skills for briefing teams, reporting to management, and engaging with diverse audiences.

Behaviours

• Champions diversity and develops a welcoming environment for all staff and volunteers, reflecting the values of Glasgow 2026.
• Fosters a "One Team" approach, working seamlessly with overlay, venue, and functional area leads to deliver integrated solutions.
• Collaborates with a wide range of stakeholder groups including Organising Company teams, functional areas, and external agencies to ensure integrated delivery and achievement of Games objectives.