Workforce & Volunteer Manager

Workforce & Volunteer Manager

Department: Venue Management

Employment Type: Fixed Term Contract

Location: Glasgow

Description

Start Date: May 2026

The Workforce & Volunteering Manager will be responsible for developing and implementing the overall workforce and volunteering strategy across all competition venues, ensuring alignment with Games wide objectives. This role serves as the primary liaison between the Organising Company, venue managers, and contractors. Key duties include supporting the OC in overseeing recruitment, onboarding, and background checks for staff and volunteers, fostering a positive and inclusive culture, and delivering comprehensive training programmes. The role ensures effective day to day workforce management, including shift allocation, real time deployment, attendance tracking, and contingency planning. Additional responsibilities include providing ongoing support, recognition, and wellbeing initiatives, as well as managing offboarding processes, feedback collection, and facilitating post Games employment and skills development opportunities for staff and volunteers.

Working arrangements

The role will initially be based at the Organising Company's Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue.

The position is initially contracted for 37.5 hours per week (with a 30 minute lunch break), with office attendance aligned to the Organising Company's working pattern. During the Games time operational period, shift patterns will apply and may include evenings and weekends.

Key Responsibilities

• Implement the Organising Company's overall workforce and volunteering strategy for all competition venues, aligned with Games wide objectives. This includes forecasting workforce requirements, defining role profiles, and creating deployment plans.
• Act as the key liaison between the Organising Company, venue managers, functional area leads and external partners to coordinate workforce and volunteering requirements, resolve issues, and ensure integrated operational delivery.
• Foster a positive and inclusive culture, driving high levels of motivation, engagement, and retention throughout the workforce and volunteering cohort, aligned to the Organising Company's values.
• Provide ongoing support, recognition, and wellbeing initiatives to ensure a rewarding Games time experience for all staff and volunteers.
• Work collaboratively with the OC to coordinate the design and delivery of comprehensive training programmes for all workforce and volunteer roles, including role specific, venue specific, and Games time operational training.
• Manage workforce scheduling, shift allocation, and real time deployment across all competition venues. Oversee daily check in/out, attendance tracking, and ensure adequate coverage for all operational areas, including contingency planning for last minute changes.
• Oversee the day to day management of the workforce and volunteers during Games time, including real time problem solving, issue escalation, and performance monitoring.
• Support the offboarding process, including recognition, feedback collection, and transition support for workforce and volunteers. Facilitate post Games employment and skills development opportunities for local staff and volunteers.

Skills, Knowledge and Expertise Experience

• Significant experience in leading the planning, deployment, and management of large, diverse teams for major multi sport or multi venue events.
• Experience coordinating the design and delivery of general, role specific, and venue specific training programmes to ensure paid staff and volunteers are equipped to deliver Games time services.
• Demonstrated ability to work collaboratively with event organisers, venue operators, functional area leads, local authorities, and external partners.

Competencies

• Highly organised with excellent project management skills that support the effective management of workforce scheduling and deployment planning across all competition venues.
• Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery.
• Commitment to delivering an exceptional, inclusive, and safe experience for all workforce and volunteers, including those with accessibility needs.
• Strong ability to inspire, motivate, and manage large, diverse teams, fostering a culture of collaboration and inclusivity.
• Excellent written and verbal communication skills for briefing teams, reporting to management, and engaging with diverse audiences.

Behaviours

• Champions diversity and develops a welcoming environment for all staff and volunteers, reflecting the values of Glasgow 2026.
• Fosters a "One Team" approach, working seamlessly with overlay, venue, and functional area leads to deliver integrated solutions.
• Collaborates with a wide range of stakeholder groups including Organising Company teams, functional areas, and external agencies to ensure integrated delivery and achievement of Games objectives.