Workforce & Volunteer Deputy Manager

Workforce & Volunteer Deputy Manager

Department: Venue Management

Employment Type: Fixed Term Contract

Location: Glasgow

Start Date: July 2026

Reporting to the Workforce & Volunteer Manager and working closely with the Venue Management team, the Workforce & Volunteer Deputy Manager supports the delivery of the workforce and volunteering strategy at a designated competition venue. The role plays a key part in implementing workforce plans, coordinating day-to-day workforce operations, and ensuring staff and volunteers are effectively deployed, supported, and engaged throughout the Games period.

The Deputy Workforce Venue Manager will assist with workforce scheduling, training delivery, real-time deployment, attendance monitoring, and issue resolution, acting as a key point of contact for functional area leads, supervisors, and external partners at venue level. The role supports the creation of a positive, inclusive, and safe environment for all workforce and volunteers, ensuring a high-quality Games-time experience aligned with Organising Company and Games-wide objectives.

Working arrangements

The role will initially be based at the Organising Company's Glasgow city centre office, with visits to competition venues as required to support the effective delivery of responsibilities. As the Games approach, the role will transition to being primarily based at your assigned competition venue.

The position is initially contracted for 37.5 hours per week (with a 30-minute lunch break), with office attendance aligned to the Organising Company's working pattern. During the Games-time operational period, shift patterns will apply and may include evenings and weekends.

Key Responsibilities

• Support the implementation of the Organising Company's workforce and volunteer strategy at venue level, aligned with Games-wide objectives and operational requirements.
• Assist with workforce forecasting, role profiling, and deployment planning for the venue, ensuring appropriate coverage across all functional areas.
• Act as a key venue-based liaison between the Organising Company, venue management, functional area leads, and external partners to coordinate workforce requirements and resolve operational issues.
• Support the coordination and delivery of workforce and volunteer training at venue level, including role-specific, venue-specific, and Games-time operational training.
• Assist with workforce scheduling, shift allocation, and real-time deployment during Games-time operations, including managing last minute changes and contingency requirements.
• Oversee daily workforce and volunteer check-in/check-out processes, attendance tracking, and reporting, escalating issues as required.
• Provide day-to-day support to staff and volunteers at the venue, including welfare support, performance monitoring, and issue resolution.
• Promote a positive, inclusive, and motivated workforce culture, supporting engagement, wellbeing, and retention initiatives in line with Organising Company values.
• Support the offboarding process for workforce and volunteers, including recognition activities, feedback collection, and transition support where required.
• Ensure workforce operations comply with relevant policies, procedures, and safety requirements at all times.

Skills, Knowledge and Expertise

Experience

• 3-5 years experience supporting the planning, deployment, and management of large, diverse teams in major events, sporting events, or multi-venue environments.
• Experience supporting the coordination and delivery of training programmes for paid staff and/or volunteers.
• Demonstrated ability to work collaboratively with event organisers, venue operators, functional area leads, local authorities, and external partners.

Competencies

• Highly organised with excellent project management skills that support the effective management of workforce scheduling and deployment planning across all competition venues.
• Works effectively across functions, venues, and stakeholder groups, building trust and ensuring integrated delivery.
• Commitment to delivering an exceptional, inclusive, and safe experience for all workforce and volunteers, including those with accessibility needs.
• Strong ability to inspire, motivate, and manage large, diverse teams, fostering a culture of collaboration and inclusivity.
• Excellent written and verbal communication skills for briefing teams, reporting to management, and engaging with diverse audiences.

Behaviours

• Champions diversity and develops a welcoming environment for all staff and volunteers, reflecting the values of Glasgow 2026.
• Fosters a "One Team" approach, working seamlessly with overlay, venue, and functional area leads to deliver integrated solutions.
• Collaborates with a wide range of stakeholder groups including Organising Company teams, functional areas, and external agencies to ensure integrated delivery and achievement of Games objectives.