Workday Support Analyst

Devexpertsworkswith respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Job Description

We are looking for a Workday Support Analyst to act as a first point of contact for Workday users who require technical support. In this role, you will bring technical expertise to quickly assess situations, resolve issues or escalathe them to a higher level of support, and monitor issues from start to resolution.

We expect the Workday Support Analyst to:

• Act as a first point of contact for users,
• Provide solutions to issues,
• Identify and diagnose issues and problems,
• Categorise and record reported queries,
• Advise users on an appropriate course of action,
• Availability to work part-time (24 hours per week).

Qualifications

Must-have skills:

• 1-3 years' experience as a technical support analyst,
• Technical knowledge of operating systems and infrastructure, networking basics, software, and applications,
• Proficiency with ticketing systems for tracking and managing user support requests,
• Prior Workday experience,
• High discretion and attention to detail,
• High level of communication,
• Strong analytical and problem-solving skills,
• Fluency in English,
• Experience in fintech or professional services is desirable.

Nice-to-have skills:

• Bachelor's and/or Master's degree in Computer Science or Information Technology

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Work Regime Flexibility benefits:

• Possibilityofhybrid/remotework mode,
• Part-time (24 hours per week).

Health and recreation benefits:

• Fully paid additional wellness days (3 unwell days per year),
• Company Health Insurance,

Facility benefits:

Modern office with new equipment.

• Pension Scheme,
• Parental bonus,
• Referral bonus.