Wholesale Customer Care & Operations Assistant

Customer Care & Operations Assistant London - Hybrid £28,000 - £30,000 Permanent

We are working with a growing luxury retailer looking to hire a Customer Care & Operations Assistant to join their dynamic team in London. This is a fantastic opportunity for someone early in their career who has 1-2 years' experience in customer operations or customer experience, ideally within luxury retail, fashion, D2C or e-commerce. You will play a key role supporting both customer experience and operational processes, acting as the link between customers, internal teams, and logistics partners to ensure orders are delivered smoothly and customers receive an exceptional service.

Key responsibilities include:

• Managing customer queries across email, live chat, social and phone
• Supporting wholesale and D2C customer relationships
• Overseeing order fulfilment, returns and logistics coordination
• Monitoring stock and working with internal teams and 3PL partners
• Tracking customer service KPIs and improving processes

We're looking for someone who:

• Has 1-2 years' experience in Customer Operations / Customer Service / CX
• Ideally comes from luxury retail, fashion or D2C e-commerce
• Is confident using systems such as Shopify, CRM tools or similar platforms
• Has excellent communication skills and strong attention to detail
• Is proactive and enjoys problem solving in a fast-paced environment

Benefits include:

• Hybrid working
• Private medical & dental (after probation)
• Staff discount
• Pension
• Career development opportunities