WFM Service Analyst - Optimize Customer Ops (Remote UK)

Monzo is seeking a Service Analyst to join its Workforce Management team, responsible for optimizing service delivery and ensuring efficient staffing. This role, based in London or Cardiff, requires analyzing real-time customer demand and maintaining service levels across operations.

Candidates should have strong workforce management experience and data analysis skills. The role offers a condensed four-day working week, competitive salary, and benefits, including a learning budget and flexible working arrangements.