Welsh Government Apprenticeship

The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate's name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.

Vacancy title Welsh Government Apprenticeship

28/09/2026, 16:00

Advertising basis Apprenticeship

Salary range or pay band Team Support £27,302 to £29,291

Work pattern Full time (applications are welcome from people who work part time, as part of a job share or who work full time)

Duration These posts are for 18 months with the potential to convert to a permanent contract upon successful completion of the Apprenticeship, their performance and the availability of suitable vacancies.

Group Welsh Government (Corporate Scheme Only)

Location (s) Pan Wales

'Pan Wales' means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.

A list of the Welsh Government's offices can be found on Please note it may not always be possible to accommodate a preference for a specific office location.

The post holder's travel from their home to their assigned Welsh Government office is considered their 'ordinary commute' and must be done in their own time and at their own cost.

About the Opportunity Make a Difference with Us - Join the Welsh Government as an Apprentice

What if your job was more than just a job? Take your first step on an exciting journey with us. Whether you're passionate about helping people, love learning new skills or want to make a real difference, we'll help you find where you belong. By joining us, you'll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.

Why Join Us?

• Make a Difference: Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.
• Earn While You Learn: Gain valuable workplace experience while working towards a nationally recognised qualification.
• Experience Different Teams: Complete two placements across different business areas, helping you discover your strengths and interests.
• Develop Your Skills: Receive structured learning, training and support throughout the programme.
• Smart Working: Enjoy a flexible blend of home and office-based working that fits around business needs.
• Office Locations Across Wales: Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.
• Excellent Benefits: Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.
• Supportive Environment: Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.

We Support You

• Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
• Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact .

Key Activities As an Apprentice, you'll gain valuable hands on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:

Your Responsibilities

• Customer Communication: You'll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
• Meeting Support: You'll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
• Drafting Documents: You'll write documents and letters that are clear and professional.
• Event Planning: You'll arrange and coordinate events and ensure things run smoothly.
• Data Management: You'll handle spreadsheets and databases with precision and accuracy.
• Financial Processing: You'll process financial payments, ensuring timely and accurate payments.
• Collaborating with Others: You'll work closely with other teams within your business area as needed to support operations.

What We're Looking For

• Team Player: You collaborate well with colleagues, working with others towards common goals.
• Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
• Flexible: You are willing to take on various tasks as new challenges arise.
• Confident Communicator: You can communicate effectively, both verbally and in writing.
• IT Proficient: You are comfortable using IT tools and have strong digital skills.
• Numeracy & Literacy: You possess a good level of numeracy and literacy skills.

About the Qualification We are recruiting 30 Apprentices to join the Welsh Government on an 18-month apprenticeship programme. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised Level 3 qualification in either Business Administration or Customer Service.

As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.

As part of the apprenticeship, you'll undertake two placements of approximately nine months each in different Welsh Government teams, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.

You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.

Our aim is to support apprentices into long term careers within the Welsh Government.

Am I eligible You will meet the following criteria:

• You will be at least 16 years of age by 1st September 2026. There is no upper age limit.
• You will not be in full time education when you start in March 2027.
• You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.
• If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme.
• You will meet the Civil Service Nationality requirements and comply with UK immigration legislation.

Build a Strong Foundation for Your Career

• Learn from Experienced Colleagues: You'll work alongside supportive teams and gain insight into how the Welsh Government delivers services that make a difference across Wales.
• Develop Professionally and Personally: We'll support you to grow your confidence, communication and organisational skills through hands on experience and structured learning.
• Varied and Meaningful Work: You'll take part in a range of activities and projects that will keep your role interesting, enjoyable and rewarding.
• Support Every Step of the Way: You'll benefit from mentoring, wellbeing support, learning opportunities and guidance throughout your apprenticeship journey.
• Future Career Opportunities: You'll gain access to a wide range of internal development opportunities, including lateral moves, further learning and potential progression opportunities within the Welsh Government.
• Develop Your Welsh Language Skills: As a proud bilingual organisation, we use both Welsh and English in our work. Whether you're fluent, learning, or completely new to Welsh, we'll support you to build your skills and confidence in a bilingual workplace.

Our apprenticeship offers the chance to gain a recognised qualification, build your professional network, and develop the skills and experience needed to succeed in a modern, bilingual workplace.

Selection Process and Stages Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.

The selection process and stages are:

• Stage 1 Application Form
• Stage 2 Interview

Behaviours We'll assess you against these Behaviour criteria during the selection process.

Communicating and Influencing: Use an appropriate method of communication for each person - for example an email, phone call . click apply for full job details