Welfare Support Officer Part time

Your new company
A well-established organisation within the public and community support sector is seeking a part-time Welfare Support Officer to join its Belfast-based team. This organisation plays a key role in coordinating support services for individuals accessing specialist welfare and support schemes, working closely with community partners, statutory bodies and service users. The successful candidate will join a dedicated team committed to delivering high-quality, person-centred support and maintaining the highest standards of service delivery.

Your new role
As Welfare Support Officer, you will support the delivery of a specialised welfare support programme, acting as a key liaison between stakeholders, service users and partner organisations. You will be responsible for managing sensitive client information, maintaining accurate records, assisting with case administration and supporting the coordination of welfare advice services.Key duties will include:

• Managing and processing confidential client information in line with GDPR requirements.
• Maintaining accurate records and updating internal management systems.
• Supporting the coordination and development of welfare support processes and procedures.
• Acting as a point of contact for service users and partner organisations, responding to queries and providing guidance where appropriate.
• Assisting with reporting activities, management information and programme outcome reporting.
• Building and maintaining effective relationships with statutory, community and voluntary sector stakeholders.
• Supporting continuous improvement initiatives and contributing to service development activities.

What you'll need to succeed
To be considered for this role, you will demonstrate:

• 5 GCSEs (or equivalent) including English and Mathematics.
• A minimum of 2 years' experience handling high volumes of sensitive or confidential information while working to strict deadlines and compliance requirements.
• Strong communication skills with the ability to engage effectively with a diverse range of individuals, including those who may require additional support.
• Experience producing reports, management information and progress updates.
• Experience supporting service delivery, case management, welfare programmes or customer-focused support services.
• Previous experience working within the community, voluntary, public sector or support services environment.
• Proficiency in Microsoft Office, including Word, Excel and Outlook.
• Excellent organisational skills, attention to detail and the ability to manage competing priorities.

What you'll get in return

• Belfast-based role
• Part-time position (22.2 hours per week)
• £30,458 annual salary
• Temporary opportunity
• Hybrid working arrangements
• Meaningful role supporting individuals within the local community

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk