Welfare Rights Officer Full time The Zone at New Era Lancashire

Welfare Rights Officer Full Time The Zone at New Era Lancashire

Lancashire, United Kingdom (Hybrid)

Job Description

Salary £36,363 - £40,770 per annum 37 hours per week Fixed Term, Full time The Zone at New Era Lancashire

Welfare Rights Officer (Full Time, Fixed Term until 31.03.2029)

Team: Welfare Rights Team

Location: East Lancashire (with remote/home working)

We are currently recruiting We're looking for an experienced Welfare Rights Officer to work within the Welfare Rights Team at Lancashire County Council supporting the most vulnerable people in society.

This service was one of the first Welfare Rights in the country so has been operating for over 35 years, helping numerous families, young people and individuals to ensure they receive the benefits and services to which they're entitled; maintaining a level of income that enables them to live as independently as possible.

The post you are applying for is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013). If successful you will be required to apply to the Disclosure and Barring Service (DBS) for a 'disclosure'.

You will be required to provide a car for use in connection with the duties of this post and must be insured for business use. However, we may consider you if you cannot drive because of a disability.

What we are looking for

• Passion: you'll be passionate about changing the impact that poverty has on society, about caring for others and be driven by wanting to make a difference to the lives of our most vulnerable - you'll be passionate about social change, about increasing awareness and understanding by engaging with groups, relevant organisations and individuals, supporting training programmes so not just focusing on the immediate but on the long term changes that need to be made so that situations that currently arise are hopefully reduced in the future.
• Challenge: you won't be afraid of challenge whether that's yourself or others, challenging processes and decisions that have been made - so you'll have a good understanding of the relevant legislation in the welfare arena and be able to both interpret and advocate around it - you'll fight for those who can't fight for themselves for the entitlements they should be receiving whether that's pay, food or shelter - you'll need to be honest and pragmatic to work round the systems currently in place.
• Empathy and Resilience: you'll be working on a daily basis with those who need our support the most; using compassion, empathy and understanding to help achieve the best outcomes possible so you'll be a "people person" - you'll be a great listener, have the ability to build trust quickly and not be afraid of working with both vulnerable and challenging people who are often judged by others - you'll understand the long term mental health impact that living in poverty creates and be able to access front line services where needed - we appreciate the impact this can have on your own wellbeing so we'll support and enable you to look after yourself too.
• Travel: as this is a role which will include travel to various locations across Lancashire, a driving licence and own vehicle will be necessary. We support hybrid working and offer flexibility and choice around working arrangements including job share.
• Benefits: a wide range of benefits: discounts on days out, holidays and wellbeing activities, Medicash, long service awards, cycle to work schemes, eye tests, support groups and more.
• Development: support and development along the journey - time for supportive reflection and supervision, opportunities for personal growth and development, multidisciplinary initiatives, mentoring, the opportunity to make a difference, feel valued and achieve job satisfaction.
• Inclusivity: we embrace diversity and personal/family requirements, offering flexible hours and remote work options; delivering successful outcomes is more important than watching the clock.

Please feel free to contact us for an initial informal and confidential chat - email Louise Ross or Marc Sinclair: Welfare Rights Team Leaders at or .

Closing Date: 31 July 2026 (may close earlier if sufficient applications received).

Interviews: 7 August 2026.

In return Lancashire County Council offers a range of benefits, found on our website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.