Welfare Operations Manager

About The Role Contract Dates - 25/06/2026 - 21/07/2026

The Role The Welfare Operations Manager at Summer Boarding Courses ensures the smooth running of the summer programme by combining key administrative duties with high quality pastoral care. The role manages financial records, staff and student paperwork, excursion preparation, and the organisation of a welcoming, efficient office. Working closely with the management team and Head Office, the post holder coordinates student arrivals and departures and provides essential operational support.

They also lead the site's welfare provision, overseeing House Teams, fostering safe and positive boarding communities, guiding staff on pastoral care, and chairing daily welfare meetings. Strong links with the SBC Admissions Team and accurate welfare record keeping are essential.

This fast paced role requires excellent organisation, communication, and leadership skills to ensure students feel supported, safe, and well cared for throughout their stay.

The Site SBC at Eton College offers international students aged the unique opportunity to study at one of the world's most prestigious schools. Founded in 1440 by King Henry VI, Eton College has a rich legacy, having educated 20 British Prime Ministers, along with countless authors, scientists, actors, Olympians, and explorers. The historic campus provides a truly inspiring environment, where students can immerse themselves in a setting that has shaped generations of leaders and visionaries - and where you will play a key role in shaping an unforgettable summer experience for them.

Ways we support our Welfare Operations Manager

• We will cover the full cost of a new DBS (if required) for your first contract working with SBC. We encourage all staff to sign up for the Update Service.
• Extensive, paid, on site training prior to student arrival.
• Accommodation included.
• CPD and Appraisals.
• Staff Wellbeing Initiative.
• Access to Employee Assist Programme (EAP).
• Continual support for all staff from the Head Office Team, both on the ground and via phone/email.
• Online safeguarding and prevent training.
• Professional, fun and supportive environment.
• Paid attendance to pre course Management Training.
• Paid attendance of a certified First Aid Course.

Remuneration: The salary for the Welfare Operations Manager role is £1,010 per week (subject to tax and national insurance), paid weekly in arrears (this sum includes a holiday allowance at 12.07% of basic pay in the sum of £108.78), plus accommodation at the summer site.

Main Duties Student Welfare

• Assume overall responsibility for the welfare of all students.
• Be available and approachable to all students, addressing behavioural and emotional issues with professionalism, empathy, and positive reinforcement.
• Communicate with parents and Admissions Managers about welfare matters either by telephone or face to face.
• Advise and support staff in addressing unfamiliar student wellbeing issues.
• Monitor and manage student welfare through daily meetings with House Parents and regular communication with the summer staff, managers and SBC Admissions Team.
• Attend to unwell students, liaising with relevant staff, arrange healthcare appointments, and accompany them when necessary.
• Ensure medical policy compliance, monitor students' allergy and dietary needs, and provide feedback to site hosts on food standards.
• Be present during meal and break times, ensure supervision ratios, and the implementation of allergy and dietary processes to ensure student safety.
• Maintain comprehensive records of medication, incidents, sickness, and medical issues in line with SBC's Safeguarding Policies and Procedures.
• Assist in processing and responding to all Student Feedback.
• Coordinate on site student laundry procedures.
• Serve as a First Aider and complete First Aid training arranged by SBC.
• Complete the Level 2 Safeguarding Course and potentially take on the role of Site Designated Safeguarding Officer (DSO).
• Be available for emergency on call or overnight duty when rota ed.

Team Management

• Lead and manage House Teams, ensuring effective communication and smooth operations in creating safe, welcoming, and engaging boarding houses.
• Work with House Parents to establish routines, maintain appropriate student behaviour, and foster positive boarding communities.
• Provide guidance to House Parents during on call or overnight duties.
• Lead daily morning meetings with House Parents and support them in supervising sick students and addressing wellbeing concerns.
• Ensure accurate record keeping, including House Logs, registers, activity sign ups, medical records, and incident logs.
• Foster a positive relationship with the host school staff.
• Communicate with parents and Admissions Managers regarding welfare matters.
• Oversee the induction of new House staff, ensuring they are familiar with house routines, welfare policies, and record keeping requirements.

Financial Administration

• Oversee on site financial records, including receipts, petty cash, and spending tracking via Excel/banking apps.
• Assist with the collection and distribution of student pocket money.
• Maintain communication with the SBC Finance Team.

Excursion & Off Site Activity Management

• Follow Head Office guidelines to prepare for excursions, reconfirm bookings and prepare excursion packs with itineraries, registers, and risk assessments.
• Distribute and store excursion documents in line with SBC's Emergency and GDPR Procedures, brief staff on roles, and monitor transport logistics.

Office & Stock Management

• Manage the storage, distribution, and return of branding, office and IT stock and support resource purchasing ensuring compliance with guidelines.
• Oversee the setup and upkeep of the Summer School Office and staff room, ensuring spaces organised, clean and welcoming.
• Collaborate with Head Office to maintain smooth operation of office IT and phone systems.

Student Arrival & Departure Administration

• Coordinate with Transfer Managers to ensure transfer packs are prepared and distributed, and briefings are attended.
• Prepare documentation for student arrival and departure days, set up check in/departure rooms, prepare refreshments, and ensure professional first and last impressions.
• Assist with end of course administration, including questionnaires, reports and certificates.

HR and Staff Support

• Assist the HR team with onsite staff admin, including arrival packs, uniforms, and ID cards.
• Coordinate staff meals, socials, and budget planning with Course Leaders and Programme Managers.
• Provide administrative support across the programme to ensure smooth operations.

Teamwork & Communication

• Collaborate with the Management Team, attending meetings and maintaining open and proactive communication.
• Communicate clearly and professionally with students, staff, parents, agents, site hosts, and external stakeholders.
• Work with SBC Head Office to complete necessary paperwork and share updates.

Student Experience

• Encourage student engagement in the programme, promoting communication, confidence, and social skills.
• Promote a culture of equality, respect, and diversity, ensuring students adhere to the Student Code of Conduct and assisting staff in managing behaviour.
• Encourage student feedback and promptly address concerns or complaints.
• Contribute to hosting arrival and departure days, ensuring a welcoming and professional experience for students and parents.
• Support the safe delivery of the programme, covering sessions, attending off site activities & supporting breaks, meals, and welfare duties where needed.

Safety & Compliance

• Implement Health and Safety procedures, ensuring incidents are reported and risk assessments are followed.
• Keep staff informed of student welfare needs and maintain required welfare records.
• Ensure staff and students understand Emergency and Fire Evacuation procedures.
• Securely manage summer camp data, following GDPR and confidentiality policies.

Safeguarding Duties

• Be committed to the safeguarding and welfare of students in your care.
• Complete online safeguarding training and attend on site safeguarding training during induction week.
• To read and understand SBC's Safeguarding Policy, Staff Handbook, Operations Policy Handbook and Part 1 of Keeping Children Safe in Education (including annexes A & B).
• To be alert to the signs of abuse and neglect, and report any concerns to the DSO immediately (including low level concerns).
• To know what to do if a student tells a member of staff they are being abused, exploited or neglected.
• To help students understand how to keep themselves safe and manage risk; earning their trust while maintaining professional boundaries.

About You SBC PERSON SPECIFICATION

All members of staff employed by SBC will be expected to bring certain key qualities to the operation. There must be a professional interest in working with young people and particularly international children. Safety and welfare of the students is of paramount importance at SBC and a practical enforcing of this belief should be a quality exhibited by all staff.

We look for staff who are:

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