Welcome Manager/ Rheolwr Croeso

Biddulph Grange, Grange Road, Stoke on Trent, ST8 7SD

Pay:

£27,612 per year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

07/05/2026

About this job

Summary We're looking for someone with a gift for helping everyone to feel welcome to join us as a Welcome Manager at Dyffryn Gardens, leading our small but vital welcome team, and leading for fundraising across the property.

Weekend and some evening working required.

We're a friendly team and we're ambitious too, with ongoing conservation projects, both indoors and out.

Responsibilities

• Lead and manage our team of welcome and service assistants and volunteers.
• Ensure day to day operations run smoothly in the all important welcome area.
• Inspire and care for your team, encouraging them to give the highest standards of service and to help grow our charitable income.
• Support fundraising across the property, stretching targets and maximising income from membership recruitment, donations and our Second hand Bookshop.
• Inspire other teams across the property to support our fundraising aims.
• Support the continual improvement of our visitor journey, responding to feedback from visitors to ensure that everyone has their best possible day.
• Act as duty manager for the whole site on a rota basis, being the main point of contact for staff, volunteers and visitors in case of emergency.

Qualifications

• Experienced in visitor services, tourism, heritage or similar situations.
• Natural curiosity about people.
• Motivated to give the highest standards of service.
• Highly organised and a confident leader.
• Adroit at managing financial performance.
• Up for a challenge, adaptable and responsive under pressure.

Benefits

• Substantial pension scheme up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible.
• Employee assistance programme.
• Free parking at most Trust places.