Welcome & Service Team Member

As the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary & Contract

Salary: £13.25 per hour

Contract: Fixed term ending on 31st December 2026

Hours: Zero hour contract, up to 4 days a week in busy periods, includes weekends and Bank Holidays but no evenings or split shifts. Flexibility required.

What you'll be doing

Deliver a great all round customer service experience at our Welcome Hub, mainly outdoors in all weathers. Answer queries, listen to visitors' needs, share relevant information, and ensure a memorable visit. You will also be involved in various aspects of the visitor experience, helping to create a welcoming environment.

Who we're looking for

• Customer focused with an understanding of great service
• Team player with ability to work independently
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude

Benefits

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (if salary criteria met)
• Perks at work discounts such as gym memberships, shopping and cinema discounts
• Holiday allowance up to 32 days plus purchase scheme based on length of service

Location

Felbrigg Hall, Felbrigg, Norwich, NR11 8PR

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination.

Safeguarding Statement

The National Trust is committed to safe recruitment processes and requires suitability to work with children, young people or adults at risk.