Welcome & Service Team Member

Salary: £13.25 per hour

Contract/duration: Fixed term contract until 31-Oct-2026

Hours/working pattern: Seasonal, flexible, weekends. Zero hour contract; no guaranteed weekly hours. The role includes weekends, Bank Holidays, and school holidays.

Assessment: Complete an online assessment in lieu of CV or application form.

What it's like to work here

Reporting to the Welcome Manager, Coast and Countryside, you'll be part of a team of Welcome and service team members, working at Lorna Doone Valley, in the North Devon portfolio.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience. You'll answer queries and listen to visitors' needs to provide the right information. Your role is to ensure visitors have the best day possible. You'll be involved in various aspects of the visitor experience, from key property events to social media promotion.

Who we're looking for

• Customer focused with an understanding of the importance of great service
• A team player, but also can work on your own initiative
• Well organised and adaptable
• Willing to learn new skills
• Positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart and is committed to an inclusive culture. The package includes:

• Substantial pension scheme up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, and cinema discounts
• Holiday allowance up to 32 days related to length of service, plus holiday purchase scheme (subject to meeting minimum criteria)

Location

Lorna Doone, Oare, Lynton, EX35 6NU

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to a fair and equal society free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes. We will not accept applicants who are not suitable to work with children, young people or adults at risk. Please contact the people service centre if you have questions around suitability for this vacancy.

Closing Date

28th June 2026