Welcome & Service Team Member

Salary: £13.25 per hour

Contract/duration: 8-week seasonal cover for Summer (end date: 7 September 2026)

Hours/working pattern: 15 hours per week, including weekend and evening working (evening working would be Fridays and Saturdays only)

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Senior Visitor Experience Officer, you'll be part of a team delivering great visitor experiences at the Thames Valley Group (Basildon Park, Greys Court, Nuffield Place). The role will be primarily based at Basildon Park and Greys Court, though some cover at Nuffield Place may be required.

Basildon Park is a 400 acre estate near Reading with picturesque parkland walks and a restored 18th century mansion house. Greys Court, near Henley on Thames, features a 16th century house set in the grounds of a medieval fortified residence, with beautiful walled gardens and estate walks. Nuffield Place, between Henley on Thames and Wallingford, is the curiosity filled former home of William Morris, founder of Morris Motors, and his wife Elizabeth.

What you'll be doing

Day to day, you'll deliver a great all round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll have the chance to be involved in different aspects of the visitor experience - no two days are the same. Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.

Who we're looking for

We'd love to hear from you if you're:

• Customer focused with an understanding of the importance of great service
• A team player, but also able to work on your own initiative
• Well organized and adaptable
• Willing to learn new skills
• Having a positive attitude

What's included in the package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Location

Thames Valley, Lower Basiildon, Reading, RG8 9NR

Requirements

• Eligibility to work in the UK (compliance)

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Closing Date: 21 June 2026