Welcome & Service Team Member

We are looking for 2 Welcome and Service team members on the North Cornwall coast, covering sites from Trevose Head to Holywell. You will offer a warm and friendly service, welcoming visitors into our busy coastal car parks.

Hours: 515 hours per year. This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Contract: Permanent

Working pattern: Usually be 1-2 days per week outside of school holidays, then 3-4 days per week during school holidays, this will include bank holiday and weekend working. As there isn't a set working pattern, we would ask for flexibility in working days especially during school holiday weeks.

For this role, you'll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Sandy beaches and dramatic cliffs attract a large number of visitors every year and we are looking to fill 2 roles to work across our busy sites at Holywell, Crantock, Carnewas and Trevose, each uniquely different.

Reporting to the Welcome Manager, you'll be working as part of a small team of up to 4 people, or lone working, this varies from site to site and time of year.

This is an active and busy role, perfect for individuals who love being outdoors in all weathers and have a passion for customer service, nature, and the National Trust.

What you'll be doing

Day to day, you'll deliver a great all-round customer service experience. Offering a warm welcome, you'll be on hand to provide key information to our visitors and help with any queries or needs they may have. Your role is to make sure our visitors have the best day they can when they visit our places.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with enthusiasm for delivering great customer service, loves the outdoors and being active.

In busy times you'll also assist with traffic management. Other duties include general cleaning (some sites include toilet cleaning) and maintenance, compliance checks and signing up members.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Holywell, North Cornwall, near Newquay, Cornwall,TR8 5PF

Documents

Welcome & Service Team Member - Career Level A2.pdf

Additional information

Closing Date: 10th May 2026

EqualOpportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.