Water Specialist (Customer Advisor)

As a Customer Advisor at Severn Trent, you will engage with customers over the phone and via email, taking ownership of their needs and finding solutions. You will work within a dedicated team and play a key role in delivering excellent customer experience.

Working Hours and Location

Location: Pride Park, Derby
Weekly hours: 37 hours
Shift pattern: Monday to Friday, 8:00 am to 6:00 pm (flexible shifts within this window)

Role Requirements

• Strong communication skills with the ability to think on your feet in a fast paced environment.
• Capable of managing customer queries end to end without hand offs.
• A caring, positive attitude and a willingness to support teammates.
• Willingness to attend a 4 week training programme and complete daily training sessions (Monday Friday, 9:00 am - 5:00 pm).

Benefits

• Salary £27,495.68 with annual company pay increases.
• 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days per year.
• Annual bonus scheme (up to £1,500, subject to eligibility).
• Family friendly policies, including fully paid maternity and adoption leave.
• Leading pension scheme - company matches contributions up to 15%.
• Sharesave - discounted share purchase scheme.
• Dedicated training and development through Severn Trent Academy.
• Electric vehicle scheme and retail offers.
• Two paid volunteering days per year.

Severn Trent is an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender identity, sexual orientation, age, disability or protected veteran status.