Waste CX Team Leader - Drive First-Contact Resolution

Severn Trent Water is seeking a Team Leader for a 12-month fixed-term contract based in Coventry. In this role, you will lead a customer-centric team dedicated to delivering exceptional service and driving performance improvement.

You will be responsible for ensuring that the team meets key performance indicators, fostering a culture of learning, and working collaboratively with other teams for the best customer outcomes. The position offers attractive benefits including a bonus scheme and extensive training and development opportunities.