Waste CX Team Leader - Drive First-Contact Resolution

Severn Trent Water is seeking a Team Leader based in Coventry for a 12-month fixed term contract. The role involves leading a team to ensure exceptional customer experiences while driving performance improvements.

Ideal candidates will have experience in customer-centric roles and demonstrate ability in leadership, coaching, and fostering a positive team environment. Benefits include 25 days holiday, an annual bonus scheme, a leading pension scheme, and dedicated training.