Warranty Claims Coordinator

Warranty Claims Coordinator

• Maternity cover: 12 months
• Near Epsom, Surrey (location is most easily reached by own transport)
• Hybrid working (3 days a week in the office)
• ASAP start
• Generous benefits package (Pension, Birthday voucher, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday (pro rata) + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Do you have warranty or claims experience in the automotive sector? Are you passionate about providing outstanding support and building strong relationships? Are you currently working in a dealership in a Warranty Claims Advisor or Service Advisor role?

If so, we have an exciting opportunity for you!

Join the Warranty Support Team as a Warranty Claims Coordinator, supporting warranty operations, claims, and audit functions for 12 months of maternity cover. You'll play a vital role in ensuring we do business the way customers love, providing world-class warranty product support, audit controls, and technical services to our dealer network.

What you'll be doing:

• Reporting to the Warranty & Audit Team Leader, you'll process Warranty Claims, Prior Approvals (PARFs) and Compass cases in line with Toyota policies and procedures.
• You'll assess claims, analyse data and validate supporting evidence submitted by retailers, while resolving warranty queries and supporting timely claim payments.
• You'll also support audit activity where required and help create warranty communications and guidance for the dealer network.

You will:

• Build strong relationships across the Toyota & Lexus dealer network, supporting technicians, aftersales teams and Service Managers with warranty queries and claim processing.
• You'll identify emerging warranty trends, share improvement ideas and work to agreed SLAs and KPIs.

Skills and Behaviours:
Essential

• Technically aware or have aptitude to develop new skills
• Customer handling skills and negotiation
• Network facing skills
• Strong interpersonal and communication skills (verbal and written)
• Compass case handling
• Confident in communicating with customers and internal stakeholders
• Excellent time management
• Passionate about mobility
• A willingness to change and adapt, as technology advances and business changes
• Collaborative, helping others to achieve results, drive change
• Good attention to detail, presenting accurate information to ensure efficient repairs and quality reporting
• Be passionate about helping to support our customers

Desirable

• Warranty Systems
• Experience of working for an automobile manufacturer or dealer
• Technical qualifications
• Audit experience
• AS400 knowledge
• Comfortable explaining complex information
• Empathy and understanding