Warranty & Aftercare Specialist

Location: Lewes
Salary: £Neg
Contract: Long Term Contract
Type: Full Time

Reference: EH78
Posted: May 22, 2026

An opportunity has arisen for a Customer Care Coordinator to join a busy Customer Care team within a leading UK housebuilder.

This role is focused on delivering high-quality post-completion customer service, ensuring defects and queries are managed efficiently and resolved within agreed timeframes. You will act as a key point of contact for customers throughout their warranty period, supporting a smooth and positive aftercare experience.

Key Responsibilities

• Manage and resolve customer issues post-completion in line with service standards and warranty expectations
• Communicate with customers via phone and email, providing updates and maintaining high service levels
• Maintain accurate records across internal systems
• Coordinate with subcontractors and internal teams to ensure timely defect resolution
• Support appointment scheduling, inspections, and follow-up works
• Assist with managing complaints and escalating issues where required
• Monitor customer satisfaction and support survey engagement
• Ensure strong communication across all stakeholders to maintain service quality

Requirements

• Experience in a fast-paced customer care or customer service environment
• Strong communication and organisational skills
• Ability to manage multiple priorities and work to deadlines
• Good IT skills, including Microsoft Office
• Ability to work independently and as part of a team
• GCSE English and Maths (or equivalent)

Benefits

• Competitive salary and bonus
• Pension scheme
• 25 days holiday + bank holidays
• Additional benefits including discounts portal, cycle to work scheme, share save scheme, and more