Warranty Administrator

Overview

Warranty Administrator - Stoke-on-Trent

Basic Salary - £28,000 - OTE - Bonus available - Monday to Friday only

Our client, a busy franchised car dealership in Stoke-on-Trent are seeking an experienced Warranty Administrator to join their high performing Aftersales team.

Responsibilities

• Ensure the processing of warranty claims on a timely basis
• Ensure that all necessary documentation and parts for return are processed in line with the manufacturer's procedures
• Ensure the processing of all warranty paperwork to ensure the proper documentation is complete for Audit Standards
• Ensure the processing of all extended warranty claims and ensure document and procedural compliance
• Verify and ensure that all criteria required by the manufacturer is actioned
• Reconcile all warranty receivables with payments through the appropriate accounting report
• Provide constructive feedback and solutions to Service Managers when submitted claims are rejected, or reduced, to improve future claim submissions
• Follows up on the payment of outstanding claims
• Track warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of
• Track parts returns
• Arrange for parts to be shipped to the factory and for digital parts checks to be carried out
• File and maintain all service records as required by the manufacturer
• Keep informed of all factory recalls and bulletins
• Participate in warranty audits as required

Experience, Skills & Qualifications

Essential Requirements:

• Minimum of 2 years Warranty Administration experience within a franchised dealership
• Full UK Driving Licence

Desirable Experience:

• Experience of Kerridge, Drive, Pinnacle, Power or similar

Remuneration & Benefits

Basic salary of up to £28,000 DOE

bonus available

Monday to Friday only (8am - 5pm)

Extensive benefits package

Operations Director & Principal Consultant - Midlands & North