Warehouse Team Leader

An exciting new role is available for a Warehouse Team Leader with this well established Freight Forwarder based within their Contract Logistics Division.

Primary Purpose

Responsible for the day-to-day running of B2B and B2C fulfilment operation, managing the cross dock of cross border shipments including ETSF control. Ensures safe, compliant, timely processing of goods while leading a small team and driving high performance, lead a small team and assist in growing the department. This is a hands-on operational role.

Key Responsibilities for the Warehouse Team Leader

B2B and B2C & Warehouse Operations

• Oversee picking, packing, labelling, and daily dispatch.
• Allocate work based on volumes and SLAs.
• Support inbound receiving, put-away, replenishment, and returns.
• Maintain workflow efficiency and escalate risks.

Cross-Border Road Freight

• Monitor UK-EU-UK freight activities in conjunction with Cross border team
• Ensure maximum trailer space utilisation by overseeing load planning, pallet configuration, and consolidation to reduce empty space and optimise each vehicle's capacity
• Ensure effective loading and offloading of various 3rd party suppliers in line with business requirements is met

ETSF Operations

• Ensure restricted access, security, and full audit readiness.
• Manage ETSF operations in line with HMRC regulations

Quality, Safety & Compliance

• Enforce QHSE standards, safe systems of work, and PPE rules.
• Conduct spot checks on accuracy, packaging, and SOP compliance.
• Report incidents/near misses and support corrective actions.
• Maintain 5S and site housekeeping.

Reporting

• Provide daily updates and track KPIs (accuracy, dispatch, dwell time, exceptions).

People Leadership

• Lead, coach, and develop a small team.
• Conduct briefings, manage rotas, and deliver on-the-job training.
• Promote a culture of safety, compliance, and accountability.

Skills & Experience

• 3-5 years Experience in warehouse, fulfilment, and cross-border freight operations.
• Strong Warehouse Management System skills and good IT literacy (Excel, email).
• Leadership experience in a fast-paced environment.
• Ability to handle multiple tasks simultaneously
• MHE licences; (Counter Balance & Reach forklift)
• Understanding of QHSE principles (manual handling, PPE, LOLER/PUWER).

KPIs

• Order accuracy & on-time dispatch for both warehouse and cross border shipments
• Customer KPI's for WH activities met
• Productivity & team performance.
• H&S compliance, incidents, and corrective action closure.

HOURS/SALARY

• Monday to Friday 9-5.30
• £35k DOE & NEG