Walsall Child Development Services Administrator

Walsall Child Development Services Administrator NHS AfC: Band 3

Location: Walsall Child Development Centre, Walsall

Contract: Permanent, Full time (37.5 hours per week)

Salary: £25,760 - £27,476 per annum (Pro rata)

Reference: 407-COMMUNITY-

Closing date: 05/07/:59

Job overview

The role supports the integrated Child Development Centre, providing administrative support across Speech and Language, Occupational Therapy, Physiotherapy, and 0-19 services. The successful candidate will manage phone enquiries, maintain confidential records, and coordinate with multidisciplinary teams.

Main responsibilities

• Provide high standard administrative support to the Walsall Child Development Centre.
• Handle phone messages and enquiries, ensuring confidentiality and courtesy.
• Utilise Patient Administration Systems, Electronic staff record systems and NHS Catalogue ordering systems (training provided).
• Manage records, data collection, analysis and reporting using computer software packages.
• Support multidisciplinary and multi agency care planning and information sharing.
• Assist with scheduling, travel and conference preparation for the team.

Qualifications

• RSA 3 Word Processing, or equivalent C&G 4400, or NVQ Level 3 in Business Administration.
• GCSE English Language Grade C or above (or equivalent).

Experience

• Previous experience working with diverse and complex populations.
• Experience dealing with members of the public and internal/external agencies.
• Demonstrated initiative and problem solving.

Skills

• Maintain confidentiality of patient and colleague information.
• Strong interpersonal and team working skills.
• Ability to work under pressure and manage own workload.
• Excellent verbal and written communication.
• Proactive and organisational presentation of information.
• Advanced proficiency with Microsoft Office Suite including Word, Excel, PowerPoint and Access.

Flexibility

• Deal with patient complaints professionally.
• Willingness to undertake training programmes.
• Meet deadlines and adapt to service needs.
• Use of Microsoft Office and email/internet.

Sponsorship and Visas

We welcome applications from all candidates with right to work in the UK, including Health and Care Visas, Graduate Visas and other valid permissions. Visa sponsorship is not available for this role.

Equal Opportunities

The Trust is an equal opportunities employer. We consider all candidates on equal terms, including those from diverse backgrounds and with protected characteristics.

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