Waiting List and Clerical Officer, Band 2 Cardiology and Respiratory

Current jobs at Gloucestershire Hospitals Waiting List and Clerical Officer, Band 2 Cardiology and Respiratory Band 2

Main area Cardiology & Respiratory Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (split across respiratory and cardiology services) Job ref 318-26-T0408

Site Gloucestershire NHS Foundation Trust Town Gloucestershire Salary £25,272 (pa, pro rata if part-time) Salary period Yearly Closing 05/07/:59

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county's largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you're beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We're investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

We are currently seeking a Clerical Officer to join our Cardiology & Respiratory teams.

Hours: 37.5 hours per week.

We are seeking a highly motivated, energetic and hardworking individual to join our very busy teams.

We require hard working individuals to join our team, delivering a smooth and efficient administration service to support Cardiology and Respiratory departments for Gloucestershire Hospitals NHS Foundation Trust across both sites (Gloucestershire Royal Hospital and Cheltenham General Hospital).

The successful post holder will be working within a demanding but rewarding environment, as you will be contributing to the patients receiving their care.

Additional working pattern details: split across respiratory and cardiology services

Main duties of the job

• Validate 18-week RTT pathways ensuring accuracy of Patient Tracking Lists (PTLs).
• Ensure TrakCare entries accurately reflect pathway activity and patient status.
• Review clinical information to ensure pathways are correctly recorded.
• Develop understanding of diagnostic and non-diagnostic procedures and apply correct waiting list status.
• Support achievement of RTT targets by escalating delays, risks, and capacity issues.
• Maintain and support the NHS Federated Data Platform and chase outstanding results.

Administrative and Clerical Duties

• Provide a professional, confidential administrative service to clinicians and teams.
• Manage incoming post; receipt, scanning, distribution, and actioning.
• Deal with enquiries via telephone, email, and letter, escalating where appropriate.
• Undertake routine office duties including filing, photocopying, and record maintenance.
• Support clinic changes in line with Trust policy.
• Process forms (e.g. DVLA) and ensure timely completion.
• Provide cross-cover for colleagues to maintain service continuity.

Working for our organisation

Our friendly and hardworking administration team support the Cardiology and Respiratory departments for Gloucestershire Hospitals NHS Foundation Trust.

The Cardiology & Respiratory Department admin teams are made up of Clerical Officer/Receptionists, Medical Secretaries, and Booking Services who work as a team to support a large and busy cohort of clinical staff.

You will be an integral part of this hardworking team.

Detailed job description and main responsibilities

To provide a full and comprehensive administrative support to the Cardiology & Respiratory Departments.

Please see Job Description for full details

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy
• NVQ Level 3 in administration or equivalent experience, or appropriate experience in a hospital/office environment

Experience

• Experience of working in an administrative or clerical officer
• Appropriate experience in a hospital or office environment
• Understanding of RTT pathways / medical terminology

Knowledge & Skills

• Strong IT skills (Microsoft Office and hospital systems)
• Accurate data entry and attention to detail
• Ability to prioritise workload and meet deadlines
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to elevate risks appropriately

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.