Waiter/ Waitress

Waiter / Waitress - Malmaison

Location: Liverpool

About the role

We are open 7 days a week, 365 days a year, and need people to work a range of shifts and days. This means we can offer great flexibility if required. We are busier during evenings and weekends, but shift patterns and contracted hours can all be discussed at interview.

Travel and payment: £12.80 + Tronc / Casual Hours, Casual Contract.

We provide national recognised apprenticeship programmes alongside detailed brand training. If you are looking for career training we offer these opportunities to develop your career within our hospitality brand.

Responsibilities

• Be the face of the restaurant, ensuring control of the flow of service and communicating with kitchen and management to guarantee a smooth dining experience for guests.
• Maintain high standards of customer service and be willing to learn new skills.
• Work within a 7 day schedule, handling shifts during busy evenings and weekends.

Qualifications

• Experience is not a requirement; a passion for excellent customer service and a willingness to learn new skills is essential.

Benefits

• Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality; rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off the best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros.
• Fully funded apprenticeship programmes that support you in developing your career.
• High Street discounts on a range of high street shops, experiences, holidays and more.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month.
• Reward schemes that pay up to £1,500 for bringing in new talent.
• Uniform provided that meets our professional standard.
• Wellness & National Campaign Days Calendar promoting activities such as Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness Week.
• Instant access to pay through Wagestream, allowing you to track wages in real time and stream up to 50% of earned money.
• Complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast.
• Support for The Brain Charity, helping people with neurological conditions.
• Employee Assistance Programme - free, confidential advice available 24/7 for you and your family.

Sustainability Goals

• 100% of our electricity is generated using renewable energy, mostly from wind farms.
• We recycle a minimum of 70% of the waste produced in our hotels, with a dedicated Sustainability Council running projects year round.
• We use chemical free cleaning systems in bedrooms and public areas, and enzyme based eco friendly systems in kitchens.
• Volunteers can work for sustainable charities 2 days per year on full pay instead of their normal workplace.

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.