Waiter

Join our team as a Waiter

Are you bold, driven towards excellence, guided by intuition, and grounded in empathy? If so, we want you to join our team at The Twenty Two.

The Role

As a Waiter, you will:

• Deliver elegant, intuitive, and high-touch service tailored to members and guests.
• Build genuine rapport with regulars and VIPs, anticipating their preferences and exceeding expectations.
• Own your section confidently and contribute to the overall rhythm of the floor.
• Maintain a strong presence during service while remaining composed and detail-focused.
• Demonstrate excellent product knowledge, including menu pairings and specials.
• Collaborate closely with the kitchen, bar, and host teams to ensure seamless service delivery.

About Us

The Twenty Two is a luxury lifestyle hotel located on London's historic Grosvenor Square. Our property, set within a listed Edwardian manor, combines cultural elegance with modern charm. We offer an all-day public restaurant and a private members' club with 31 bedrooms and suites.

About You

We are looking for individuals who are passionate about excellence and culture.

You will have:

• Previous experience in high-end hospitality or private members' clubs.
• A genuine passion for people and exceptional guest service.
• Confidence, warmth, and excellent communication skills.
• Strong attention to detail and service standards.
• A team-oriented, professional attitude.
• Flexibility to work evenings and weekends as needed.

Key Responsibilities

• Deliver five-star service and create memorable experiences.
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar.
• Anticipate and respond to guest needs with warmth and efficiency.
• Maintain cleanliness, organisation, and presentation of all service areas.
• Handle guest concerns or complaints professionally and promptly.
• Work collaboratively with the F&B team to deliver exceptional results.

What's in It for You?

• Enjoy a tailored and personalised development journey.
• Be part of an iconic, growing brand in London's most exclusive neighbourhood.
• Benefit from a suite of lifestyle perks designed to support your wellbeing and growth.

Employee Benefits Available from day one:

• Employee Assistance Programme with Hospitality Action: Our specialist support services help hospitality people tackle complex issues such as addiction, financial difficulties, relationship breakdown, bereavement, or mental health problems.
• Employee Referral Scheme: £1,000 (paid on your referral completing their probationary period)
• Mentoring schemes. Management Development Training - on the job with support from external training providers.
• Your birthday is off.

Available on successful completion of your probationary period:

• Generous Company Discretionary Sick Pay Scheme. You accrue one day CSP per month during your employment with the Company on a rolling basis, capped at 5 years' length of service.
• Generous staff discount in the Ground Floor Restaurant: 30% off a table up to 4pax and 20% off a table up to 6pax.
• A Guest Experience in the Hotel (subject to availability).
• Holiday entitlement increases: 2 days at 2 years' length of service, and a further 3 days at 5 years' length of service, prorated to your contract hours.
• Long service award schemes: 5 years (Silver Status. Meal in the Restaurant, TTT embroidered Bathrobe), 10 years (Gold Status, a stay in our sister property with flights with partner), 15 years (Platinum Status - watch this space).