Volunteer Experience Manager

At the RNLI our selfless lifesavers are powered by the very best technology and our front-line engagement teams are powered by the very best support. It's our role in Volunteer Experience to provide this support. We turn every interaction into a positive experience that strengthens relationships. We value every penny our incredible volunteers raise, and we appreciate every second of time they give us.

We're looking for an experienced fundraiser and skilled project manager to lead this high performing team in their support of Engagement volunteers. You will use voice of the customer insight to help guide and shape the ways in which we support volunteers and staff. You will welcome and manage feedback from all our customers and use it to shape delivery. A sector expert, you will advise on and ensure compliance with fundraising legislation. Experienced in financial and resource planning, you will balance your budget to always provide the optimum support in the right place at the right time.

If you are passionate about customer service, a great leader, superb at volunteer stewardship and awesome at resource management, apply today and help us to ensure the RNLI has the support it needs to keep on saving lives now and in the future.