VOLUNTEER ENGAGEMENT CO-ORDINATOR

To co-ordinate and administer a programme of recruitment, on-boarding, induction, engagement and training for our volunteer workforce. Using first-class administrative skills to proactively manage your workload in a busy environment with minimum supervision.

To identify and promote appropriate and productive opportunities for the public to support and contribute towards the provision of the Hospice work across the areas it serves.

To confidently build strong working relationships within and across our operational teams, and demonstrating a commitment to inclusivity, building the trust and engagement of volunteers at various levels of ability.

This role also includes piloting new approaches to volunteer recruitment, attending events both face to face and online, and creating a strong presence throughout the local community; sometimes out of office hours and occasional weekends.

You are required to have the ability to travel efficiently & effectively across locations within the hospice catchment area using your own vehicle.

Successful candidates must provide documentary ID proof of their Right to Work in the UK. We are not a Licensed Sponsor, so are unable to provide sponsorship to support applicants applying from outside of the UK.

In the event of a high number of responses to this advert, we reserve the right to close the vacancy early. If you do not hear from us within two weeks of the advertised closing date, then please assume that you have not been successful on this occasion.

Main duties of the job The Volunteer Service is entering an exciting period of development & expansion. You will join the team to support the planning & delivery of the service & create an inclusive, welcoming & supportive place to volunteer.

You will help to expand current recruitment methods, opportunities & roles, exploring the different skills & roles that will be needed in the Hospice over the next five years.

You will be instrumental in ensuring the right framework is in place to support our volunteers & staff & to create for every volunteer a wonderful experience which is worthwhile & valued.

This role will be varied, a combination of daily management tasks with the ability to deliver creative, exciting events & projects.

You will work with the wider Voluntary Services Team to develop a Volunteer Strategy which is closely aligned to the Hospices strategic objectives.

This role really is a fantastic opportunity for you to join an innovative and fast-paced team which will support the future of Hospice services to our local communities.

What can we offer a successful candidate?

A friendly, open & warm team to offer support & guidance. We offer generous annual leave entitlement starting at 27 days + 1 day birthday leave, Pension scheme & Occupational Sick Pay. We encourage & support hybrid & flexible working. We have an active Education team providing in-house training & supporting learning opportunities. Free Car parking & subsidised restaurant.

About us We are a dynamic, forward thinking organisation delivering a full range of specialist palliative care services for individuals & their loved ones with palliative or end of life care needs. We achieved Outstanding in our CQC inspection & have reconfigured our services to meet the changing needs of our local community. We support 5 Clinical Commissioning Groups & have a robust governance structure in place. We provide ward clinical services within a modern, personal & friendly 18-bedded unit, as well as a Hospice Community Team, Hospice at Home Service & Specialist Day Therapy Service. We also have the hospice Pepperell Education Centre that has an excellent reputation for delivering high quality education programmes and study days.

All communication regarding your application including invitations to interviews will be sent to the email address you have stated on your application form, if you could also provide a contact telephone number as well.

Saint Francis Hospice is a charity based in the UK. We will require all successful candidates to be able to provide documentary ID proof of their Right to Work in the UK. We are not a Licensed Sponsor, so are unable to provide sponsorship to support applicants applying from outside of the UK.

Please note that we are a charity & not part of an NHS Trust & we are situated in a quiet location in the village of Havering-atte-Bower, outskirts of Romford, therefore please consider our location when applying.

Job responsibilities HOURS: 37.5 per week, hybrid and flexible working available

KEY RELATIONSHIPS: Volunteers, Managers, All staff, Directors, External Organisations, Members of the public

RESPONSIBLE FOR: The management of volunteers supporting the Voluntary Services Team

JOB SUMMARY: To co-ordinate and administer a programme of recruitment, on-boarding, induction, engagement and training for our volunteer workforce. Using first-class administrative skills to proactively manage your workload in a busy environment with minimum supervision.

To identify and promote appropriate and productive opportunities for the public to support and contribute towards the provision of the Hospice work across the areas it serves.

To confidently build strong working relationships within and across our operational teams, and demonstrating a commitment to inclusivity, building the trust and engagement of volunteers at various levels of ability.

This role also includes piloting new approaches to volunteer recruitment, attending events both face to face and online, and creating a strong presence throughout the local community; sometimes out of office hours and occasional weekends.

MAIN DUTIES & RESPONSIBILITIES:

Ensure best practice on all volunteer matters such as marketing activity, recruitment, communication and retention of volunteers, as appropriate.

Identify opportunities and potential partnerships within a range of settings to increase volunteer applications, supporting and implementing the volunteer and wider hospice strategies.

liaise with staff about the involvement of volunteers, explaining and promoting the role of volunteers to others in the organisation and identifying areas where volunteer activities will benefit patients, their relatives and staff.

Work consistently to targets, be accountable and ensure work is delivered in a timely and appropriate manner, producing progress reports as necessary.

Explore and increase the opportunities for volunteers from under-represented groups such as young disabled people, seldom heard communities etc.

Develop new ways of attracting volunteers including organising and delivery of events to recruit, promote and celebrate volunteer opportunities.

To travel across the areas that the hospice covers using own vehicle, offering support and developing strong relationships with volunteers and management teams.

Build and maintain effective working relationships with colleagues, and internal and external stakeholders and partners to support delivery of a first-class volunteer service.

In agreement with the Head of Volunteering, to represent the Hospice on voluntary bodies where appropriate for the benefit of the Hospice, its patients and staff.

When required, represent the hospice at meetings with external agencies regarding local initiatives e.g. recruitment campaigns.

Responsible for the design and implementation of processes and procedures to support the volunteer and manager in the department that they work in and to ensure a consistent and best practice approach.

Provide expert guidance and advice to volunteers and staff with any issues in relation to individual volunteering.

Provide guidance to shop managers and volunteers to meet volunteer mandatory training requirements ensuring volunteers receive the relevant training for their role, timelines are adhered to and keep areas updated with any training changes.

Keep updated the Volunteers Handbook(s) in line with new local and national guidance and initiatives.

To support the Head of Volunteering with the development and implementation of the Hospice Volunteer Strategy.

Support the review and update of volunteer policies and procedures and keep up to date with changes in legislation and best practice.

In conjunction with the Head of Volunteering, work as part of the volunteer team on projects, taking the lead as appropriate.

Advise on, develop and administer all volunteer role profiles, in liaison with line managers, offering advice and practical assistance, ensuring they are compliant with Equal Opportunities legislation.

With the Head of Volunteering, ensure the timely and effective management of all complaints and incidents related to volunteers and review the performance of volunteers to ensure that issues related to capability or performance are addressed sensitively, effectively and in a timely manner.

Support line managers with any investigation relating to performance or conduct issues.

Provide references and certificates of performance to others, internal and external, if requested by a volunteer.

Ensure systems are in place across the Hospice to monitor, record and support mandatory training, health and safety training and undertaking of appropriate risk assessments.

Develop, implement and regularly review robust procedures for monitoring and managing the exit of volunteers from the Hospice.

Ensure all systems and databases are maintained and up to date for accessing administrative reports.

Ensure systems are used effectively . click apply for full job details