Void Officer

Void Officer

Location: Ealing / Hybrid (80% on-site - inspections)

Salary: £34,800-£36,000

Contract type: Fixed term (until 31st March 2027), Full-time, 35 hours per week, Monday to Friday

DBS Level: Enhanced

Help us get homes ready faster and support customers through a smooth move-out journey

Are you experienced in social housing and passionate about delivering excellent customer service? Do you enjoy a fast paced, varied role where you can make a real impact on turnaround times and property standards? If so, this could be the role for you.

We're looking for a Void Officer to join our Lettings team, managing the end of tenancy process and preparing homes for new customers. You'll play a key role in minimising void periods, maintaining high property standards, and ensuring a smooth and supportive experience for outgoing residents.

Key Responsibilities

• Manage the end of tenancy process, including property inspections, customer liaison, and key handovers
• Maintain regular communication with outgoing customers, providing guidance and support throughout the notice period
• Carry out pre void and final inspections, identifying repairs, safety risks, and potential recharge items
• Coordinate with internal teams and contractors to plan and deliver void works efficiently
• Ensure utilities are safely managed, including arranging gas capping and lock changes where required
• Support the re letting process by providing accurate property information, videos, and layout details
• Work with Income teams to resolve any rent arrears or recharge costs
• Monitor property condition and ensure homes meet required standards before re letting
• Accurately record all property, inspection, and tenancy information on housing systems
• Promote and adhere to health and safety standards at all times

More About You

• Educated to GCSE level (or equivalent) in Maths and English
• Experience working within social housing or tenancy management
• Strong understanding of end of tenancy and void processes
• Experience carrying out property inspections and identifying required works
• Good knowledge of repairs and maintenance processes
• Understanding of health and safety requirements within housing
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent communication skills, with the ability to engage effectively with customers and stakeholders
• Customer focused approach with a commitment to delivering high quality service
• Experience using housing management systems (e.g. Universal Housing or similar)
• Good IT skills, including Microsoft Office and mobile working tools
• Ability to problem solve and work proactively in a fast paced environment
• Housing qualification (CIH / IRPM) or willingness to work towards (desirable)

About Us

At A2 Dominion, we're more than a housing provider. We're a not for profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We're a G15 housing association with a strong social purpose.

Choosing us is easy

As an employee of A2 Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

Staff Benefits

• 25 days' holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service
• Up to 8% contributory pension
• Flexible working
• Investment in your learning and development
• All permanent and fixed term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2 Dominion

We're proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at .

We know some people may hesitate to apply unless they meet every requirement. If that's you, we'd still encourage you to apply - or get in touch with us to talk it through.

At A2 Dominion, we value diversity, embrace flexibility, and are a family friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Danny Banks -