VodafoneThree - Customer Operations Specialist

VodafoneThree - Customer Operations Specialist

Location: Newbury + Hybrid

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week - Monday to Friday

Our hybrid working approach allows team members to work both in the office and at home. You are expected to work in the office 2-3 days a week, or at least 8 days per month, in consultation with your line manager.

What you'll do

• Lead IT and network change projects from planning to execution.
• Maintain and optimise trading and billing configurations and processes.
• Oversee second-line support for customer care and billing issues.
• Deliver operational reporting and analytics to inform decision making.
• Drive process improvements and automation initiatives.
• Ensure compliance with operational standards and regulatory requirements.
• Collaborate with senior stakeholders to align operational priorities.

Who you are

• Extensive experience in telecom operations and system management.
• Proven track record in project management and IT/network change delivery.
• Advanced analytical and reporting capabilities.
• Deep understanding of billing systems and customer care processes.
• Excellent stakeholder engagement and communication skills.
• Familiarity with compliance and regulatory frameworks.

Worried that you don't meet all the desired criteria exactly? We are passionate about inclusion and encourage you to apply. If your experience doesn't align perfectly, you may still be the right fit.

What we offer

Great pay, bonuses, up to 28 days off plus bank holidays, paid time for charity work, pension, learning tools, excellent parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority. All offers are subject to background checks, including DBS and financial checks. We use AI in parts of our business to improve efficiency. We welcome reasonable adjustments for interview processes.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace. We are committed to promoting inclusion for all and encourage everyone to consider a career with us.