Visitor Experience Officer

Being a Visitor Experience Officer for the National Trust is all about people - connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £27,612 per annum

Contract: 6 months Fixed term contract. This is a fixed term contract due to end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 6 months.

Hours/ working pattern: Full-time, 37.5 hours per week

What it's like to work here

You will be reporting to the Property Experience Curator working in a team alongside the Collections & House Manager and Senior Communications & Marketing Officer at Lanhydrock.

The Lanhydrock estate comprises a grade 1 listed mansion set in a 25 acre garden and surrounded by 910 acres of countryside. The property is presented today at its late Victorian zenith when it was the home of Thomas, 2nd Lord Robartes, his wife Mary and their large family who were looked after by a staff of 80. The property offers a fascinating insight into the workings of a country estate, both above and below stairs.

The property welcomes around 500,000 visitors a year to its wider estate and 40,000 users to the trails.

As Visitor Experience Officer, your main focus will be on providing a great service for visitors. You'll be welcoming people and inspiring them to really get to know Lanhydrock. This will include devising and running events, activities, and trails across the garden, estate and the house as well as creating interpretive displays and other ways of bringing the place, and its stories, to life for everyone who comes here. You will be supervising and supporting volunteers and organising rotas as well as checking standards of presentation on site.

Who we're looking for

• Used to multiple deadlines and managing your own workload
• Skilled in organisation and planning, with a good eye for detail
• Good at talking to, and getting on with, all kinds of people
• A hard working and committed team player
• Comfortable with IT: Microsoft Office, as well as web and social media
• Experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• Familiar with health and safety procedures

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Lanhydrock, Lanhydrock, Bodmin, PL30 4DE

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment process to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.