Visitor Experience Manager 30,966 pa

Fixed Term f/t (37.5 hrs pw to 11/04/27). Salary: £30,966 pa. Stockport (24.7 mi from Warrington). Ref: IRC171408. Posted 16th Feb; ends 1st March 2026.

Summary

Sitting majestically between the Peak District and the urban landscape of Manchester, Lyme has everything at scale - a mansion, garden, park, estate and moorland. Over 345,000 people a year come to Lyme to enjoy the cultural history or experience the outdoors on foot, wheel or hoof. The Visitor Experience Manager devises and co produces the programming and participation opportunities for those who know the place like the back of their hand or those who have yet to visit.

This is a fixed term contract that will end when the postholder returns to the role. At this point we cannot confirm exactly how long this contract will last, but it is unlikely to be more than 12 months, ideally starting week commencing 6 April 2026.

What it's like to work here

A key member of the property leadership team, the Visitor Experience Manager is a senior leader at the property and works closely with peers, colleagues, volunteers and partners to make Lyme truly feel like a place for everyone.

With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next.

What you'll be doing

Similar to above: With over 345,000 people visiting Lyme each year, it is a bustling and changing environment. You will be responsible for using audience insight to deliver a programme that delivers benefits, improves experiences, and feeds into what we do next.

Who we're looking for

• Leadership skills with experience managing teams.
• Proven background in delivering audience led experiences in heritage and in the outdoors.
• Excellent communication and storytelling skills.
• Experience with operational delivery and duty management.
• Strong organisational skills with the ability to prioritise and deliver results.
• Ability to build partnerships and work collaboratively across disciplines.
• A natural connector with curiosity and openness in your approach.
• A positive, proactive team player who leads by example.
• Compliance and eligibility to work in the UK.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary.
• Free entry to National Trust places for you, a guest and your children (under 18).
• Season ticket loan.
• EV car lease scheme (for roles that meet the salary criteria).
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Lyme Park, Disley, Stockport, SK12 2NX

Additional information

Closing Date: 01 March 2026

Important notice

In line with our redeployment policy, we'll prioritise applications from National Trust employees who are under formal notice of redundancy.

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on or email us at

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on or email us at and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.