Vice President, Billing & Collections

Vice President, Billing & Collections - Hybrid - Dublin

ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

ICON is seeking a transformational and strategically minded Vice President, Billing & Cash Collections to lead and evolve our global billing and collections function. This executive will have end-to-end accountability for billing, invoicing, collections, and cash application, ensuring world-class performance across the revenue cycle while optimizing cash flow, controls, and customer experience. This role operates as a key member of the Finance leadership team. The Vice President will partner closely with senior stakeholders across finance, operations, and commercial teams to drive large-scale transformation initiatives, standardize global processes, and leverage automation and advanced technologies-including AI-to enhance efficiency and scalability.

Key Responsibilities

• Provide executive leadership and oversight of ICON's global billing, invoicing, collections, and cash application processes
• Define and execute a strategic roadmap to modernize and optimize the end-to-end order-to-cash cycle within a complex, global environment
• Drive enterprise-wide transformation initiatives focused on process standardization, automation, digital enablement, and cost optimization
• Partner closely with the SVP, Finance Shared Services and Finance SLT to align billing and collections strategy with broader financial, working capital, and operational objectives
• Establish and monitor KPIs to improve operational performance, including billing accuracy, cycle times, cash conversion, and reduction of DSO
• Lead global collections strategy to enhance cash flow, proactively manage risk, and strengthen customer account performance
• Oversee invoice delivery to ensure accuracy, compliance, and alignment with contractual obligations across diverse markets
• Champion the adoption of advanced technologies (including AI and automation tools) to streamline processes and drive scalable efficiencies
• Build strong relationships with key customers, financial institutions, and external stakeholders to resolve issues and enhance service delivery
• Ensure compliance with all regulatory requirements, audit standards, and internal controls across billing and collections operations
• Serve as a trusted advisor to executive leadership, providing insights, analytics, and recommendations to improve financial outcomes
• Lead organizational design and capability development of a large, global team, fostering a culture of accountability, innovation, and continuous improvement

Your Profile

• Bachelor's degree in Finance, Accounting, or related field
• 15+ years of progressive experience in billing, collections, or order-to-cash, including executive leadership experience
• Proven track record leading large-scale billing and collections functions in a complex, global organization
• Demonstrated success driving process improvement through standardization, automation, and AI-enabled transformation at scale
• Strong technical acumen, including experience with billing and collections systems and digital optimization initiatives
• Deep expertise in order-to-cash processes, working capital improvement, and cash flow management
• Experience leading large, global teams within a matrixed environment
• Exceptional stakeholder management skills, with a consultative approach and ability to influence senior executives
• Strong analytical and problem-solving capabilities, with the ability to operate strategically and execute effectively in dynamic environments
• Knowledge of financial controls, regulatory requirements, and audit standards related to billing and collections
• Able to work from the Dublin office 3 days a week

What ICON can offer you

Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family's needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.

At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here