Veterinary Customer Service Representative - Antech Diagnostics Royal Leamington Spa, England

Veterinary Customer Service Representative - Antech Diagnostics Royal Leamington Spa, England Overview

Antech Diagnostics is seeking a Veterinary Customer Service Representative to join its growing team. This permanent role is based at the Warwick site and involves providing remote customer and technical support for veterinary products, equipment installation, and services. The position is ideal for candidates with a background in veterinary nursing, biological laboratories, or veterinary reception.

Key Details

• Job Title: Veterinary Customer Service Representative
• Employer: Antech Diagnostics
• Location: Royal Leamington Spa, England (Warwick site)
• Salary: £28,000 - £34,000 per annum (employer provided)
• Hours: 40 hours per week, Monday to Saturday (shifts between 9am - 6pm)
• Contract Type: Permanent

Role Overview

The Customer Service Representative will provide professional support to veterinary clients, handling inquiries, troubleshooting issues, and ensuring smooth service delivery. The role requires empathy, technical problem-solving skills, and strong communication abilities to maintain high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries across phone, email, chat, and other channels
• Provide clear and accurate information about products, services, policies, and procedures
• Troubleshoot customer issues and follow up to ensure resolution and satisfaction
• Distribute contacts to relevant teams based on product offerings
• Handle customer complaints with empathy and professionalism
• Escalate complex issues to higher-level support or relevant departments
• Log and action service additions (e.g., add-ons, cancellations) accurately
• Process additional service requirements (e.g., immunotherapy orders, monthly digital cytology charges)
• Contribute to continuous improvement by providing feedback on recurring issues
• Meet performance goals including response times, resolution rates, and customer satisfaction

Required Skills and Experience

• RVN degree or relevant experience preferred (e.g., veterinary receptionist, lab technician)
• Technical skills to troubleshoot and resolve product/service issues
• Excellent written and verbal communication skills with empathy and professionalism
• Strong relationship management skills, including conflict resolution
• Ability to work collaboratively with internal teams to address customer needs
• Strong organisational skills with ability to multi-task, prioritise, and manage time effectively

Benefits

• 5 weeks holiday + bank holidays + 1 day birthday leave
• Career progression opportunities
• Staff discount schemes
• Life assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Wellness programme (employee assistance, eyecare vouchers, annual flu jab)
• Cycle to work scheme
• Recruitment referral reward scheme
• Retail, restaurant, and cinema discounts

Equal Opportunities

Antech Diagnostics is committed to diversity, inclusion, and employee wellbeing. Applications are welcomed from candidates of all backgrounds.

How to Apply

Click here to Apply directly via the Antech Diagnostics employer site.