Vendor Onboarding & Third Party Risk Management

Third Party Risk Management/Strategic Sourcing Support - Contract - URGENT!

Role Summary

The Vendor Onboarding & TPRM Contractor will be responsible for supporting the end-to-end onboarding of third-party vendors into our clients systems of record. This role includes capturing and entering accurate data based on conversations with the Vendor Business Liaison, coordinating the vendor onboarding life cycle, ensuring timely completion of required due diligence, and collaborating closely with Global Strategic Sourcing and internal stakeholders. A key component of the role is performing and documenting risk assessments in alignment with Fiserv's Third Party Risk Management (TPRM) framework.

Key Responsibilities

1. Data Management & System Administration

• Enter, update, and maintain accurate vendor data within our clients system of record based on discussions with the Vendor Business Liaison.
• Ensure completeness and accuracy of all required fields, documentation, and metadata related to vendor onboarding.
• Monitor data quality and perform reconciliations to ensure alignment across internal systems.

2. End-to-End Vendor Onboarding

• Coordinate the full vendor onboarding life cycle-from initial request through activation-ensuring adherence to internal process requirements.
• Track onboarding milestones and follow up with stakeholders to ensure timely completion of all activities and deliverables.
• Serve as a point of coordination for Business Owners, Vendor Business Liaisons, Global Strategic Sourcing, Risk SMEs, Legal, and Compliance.

3. Stakeholder Engagement

• Collaborate with Global Strategic Sourcing to validate vendor information, confirm sourcing-driven requirements, and ensure alignment with our clients procurement processes.
• Work closely with Vendor Business Liaisons to understand onboarding needs, capture required information, and communicate key updates.
• Escalate issues or delays to appropriate leadership when necessary.

4. Risk Assessment & Due Diligence (TPRM Framework)

• Conduct initial and ongoing risk assessments in accordance with our clients Third Party Risk Management framework.
• Capture risk classification, inherent risk considerations, control requirements, and mitigation actions in the system of record.
• Coordinate with subject-matter experts (eg, Information Security, Privacy, Business Resilience, AML, Financial Crime) to collect, document, and validate risk evaluation outputs.
• Ensure risk documentation, approvals, and workflows meet Fiserv policy standards and audit requirements.

5. Timely Onboarding & Process Compliance

• Ensure all onboarding tasks and TPRM activities are completed within required timelines to support business operational needs.
• Maintain adherence to all internal policies, procedures, and compliance requirements related to vendor engagement and risk management.
• Identify and communicate process improvement opportunities.

Required Skills & Experience

• Experience in vendor onboarding, procurement operations, third-party risk management, or related operational support roles.
• Strong understanding of risk assessment principles, ideally within a regulated or financial services environment.
• Proficiency with data entry, workflow tools, and enterprise systems of record (experience with vendor management systems is a plus).
• High attention to detail, accuracy, and documentation quality.
• Strong communication skills with the ability to engage cross-functional stakeholders.
• Ability to manage multiple onboarding requests, prioritise effectively, and meet deadlines.

Preferred Qualifications

• Experience working within a Third Party Risk Management (TPRM) programme.
• Familiarity with our clients TPRM processes, global sourcing structure, or vendor management frameworks.
• Knowledge of regulatory expectations related to outsourcing, vendor risk, or operational risk.

Performance Indicators

• Accuracy and completeness of vendor data entry.
• Timeliness of onboarding life cycle completion.
• Quality and compliance of TPRM assessments and documentation.
• Stakeholder satisfaction and responsiveness.
• Adherence to our clientsstandards, policies, and audit readiness expectations.