Vehicle Technician (Warranty Team)

Vehicle Technician (Warranty Team)

Job Description:

As a Vehicle Technician within our Warranty Team, you will be focusing on fast-tracking vehicles that may need minimal work or diagnosis. Your duties will include road testing vehicles with customers to identify and verify problems, fitting minor parts and trims, and code readings vehicles. This is not a typical vehicle technician role as you will be customer facing and working directly with the Warranty Team to fast-track customers through the diagnosis process and undertake any minor repairs ensuring customer waiting times are kept to a minimum. As the role is customer-facing, effective communication skills are imperative.

Responsibilities:

Conduct thorough diagnostics on customer vehicles to identify issues promptly.
Perform road tests with customers to identify and verify vehicle problems.
Fit minor parts as necessary to complete repairs.
Utilising our suite of diagnosis equipment to accurately diagnose vehicle issues accurately.
Maintain accurate records of diagnostics, repairs, and parts used.
Communicate effectively with customers to explain diagnosis, repair processes, and any additional recommendations.

About you:

Proven experience as a Vehicle Technician, preferably within a warranty, mobile or customer service environment.
IMI level 2/3 or equivalent.
Strong diagnostic skills and ability to troubleshoot vehicle issues efficiently.
Proficiency in using diagnostic equipment.
Excellent communication and interpersonal skills, with a customer-focused approach.
Ability to work efficiently under pressure and meet tight deadlines.
Valid full driver's licence.

Benefits:

Competitive salary
Monday to Friday role (No weekends)
22 days holiday plus bank holidays - Rising with service
Company pension
Free uniform
Training opportunities
Hybrid and EV training
Room for progression & upskilling
Employee discount scheme - Gym, food and drink, travel and healthcare discounts
Long Service Awards
Death in Service
Occupational Health

About Us :

Available Car is a family run business established in 2002, we have two car supermarkets located in Castle Donington and Sutton-in-Ashfield.

At Available Car, we firmly believe that it is our people who make our business such a huge success. It is important to us, that every member of our team is completely focused on providing outstanding customer service, at every step of the customer journey and beyond.

Our Warranty Team plays a crucial role in ensuring that our customers receive prompt and efficient vehicle diagnostics and repairs, maintaining our commitment to excellence.

Job Type: Full-time

Pay: £34,000.00-£36,000.00 per year

Benefits:
Additional leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Free parking
On-site parking
Store discount

Experience:
Vehicle Technician: 2 years (required)

Licence/Certification:
Driving Licence (required)

Work Location: In person

Reference ID: Vehicle Technician - Warranty Team