Vehicle Return Clerk (Remote - Ohio)

About the Role

Location: Remote - Ohio residents. Do you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home!

As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved. While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!

What You'll Do

• Ensure case accuracy
• Assemble case documentation
• Manage communications between the car owner, auto dealer and lending institution
• Negotiate and coordinate vehicle buybacks on behalf of the auto manufacturer
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What's it Like?

• We make sure you have the tools you need to be able to do your job right and be connected with your team.
• Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. We have the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.

Skills for Success Required Skills

• Computer navigation, typing and Microsoft Office skills
• Strong attention to detail

Eligibility Requirements

• High school diploma or equivalent
• Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers
• Able to work shifts within the center's hours of operation:
  • Monday to Friday (no weekends!)
  • Primary shift: 8 a.m. - 5 p.m. Eastern time
  • Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
• Must be able to stick to the schedule reliably

Nice to Have

• Prior experience working in banking, mortgages, accounting or an automotive dealership
• College degree

Remote Work Requirements

• Ohio resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Associate wellness program with rewards for annual checkups
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance Benefits to Make Your Life Easier
  • 24/7 online access to doctors through Teladoc
  • 24/7 nurse help desk
  • Patient advocacy with free 24/7 support for benefit questions and claims
  • Guidance for family, financial and estate planning (including wills)

  We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact .