Vehicle Damage Assessor

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

What We Offer

• Excellent salary plus incentive
• 30 days annual leave (inclusive of bank holidays)
• Free Training and Development
• Employee long service rewards
• Free uniform (and PPE)
• Life insurance

About the Role

As a Vehicle Damage Assessor (VDA), you will act as a damage repair consultant, ensuring efficient, high-quality repairs while maximising commercial opportunities. You will work closely with customers, insurance assessors, and our skilled production teams to deliver outstanding repair solutions.

Key Responsibilities

• Vehicle Inspection - Accurately assess damaged vehicles, identifying all necessary repairs.
• Negotiation - Liaise with engineers and assessors to agree on repair costs.
• Quality Control - Conduct final Quality Control (QC) inspections to ensure repairs meet industry standards.
• Repair Methodology - Select appropriate repair methods tailored to customer needs and site resources.
• Customer Engagement - Explain repair processes and discuss upselling opportunities where appropriate.
• Estimating & Costing - Construct detailed vehicle damage assessments using platforms such as Audatex, GT Motive, etc.
• Profit Maximisation - Optimise repair margins by effectively utilising systems and allowances (including Zone-99).
• Pre-Accident Value (PAV) Evaluations - Assess vehicle values where required.
• Job Costing & Invoicing - Ensure accurate repair costs are recorded for invoicing.
• Production Collaboration - Attend daily production meetings to update colleagues on assessments and customer needs.

You will play a pivotal role in delivering exceptional customer service, balancing speed, quality, and commercial awareness to achieve the best repair outcomes.

About You

You are a highly experienced Vehicle Damage Assessor with a strong commercial mindset, a keen eye for detail, and a commitment to excellence. You thrive in a fast-paced environment, stay ahead of industry advancements, and take pride in delivering outstanding customer experiences.

What We Look For

• A minimum of 5 years' experience in vehicle damage assessment.
• Strong understanding of modern repair methods and the ability to maximise repair opportunities.
• Ability to balance quality, efficiency, and profitability.
• Capable of working collaboratively with minimal supervision.
• Able to clearly explain repairs, build trust, and enhance customer satisfaction.
• Willingness to embrace continuous learning and improvement.
• Experience using Audatex, GT Motive, and other assessment tools.
• IMI VDA accreditation

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Contracted Hours: 45 hrs per week
Attended Hours: Monday-Friday
Salary: £45,000 to £50,000 per annum (inc bonus)