Vehicle Bodyshop Customer Advisor

Vehicle Bodyshop Customer Advisor

Reference: JUN

Expiry date: 17:30, Tue, 30th Jun 2026

Location: Swansea

Benefits: Basic salary 30 days holiday including bank holidays, pension scheme, car benefit scheme, discount on parts and labour, incentives, training and career development opportunities

Are you organised, a good communicator and have the ability to provide good customer service?

Our Swansea Vehicle Bodyshop, part of the Sinclair Group, are currently recruiting a Bodyshop Customer Advisor

Job Title: Vehicle Bodyshop Customer Advisor

Location: Sinclair Bodyshop Swansea SA4 9GW

Contract Type: Permanent / Full-time

Hours of work: 40 hours, 8 hours a day 8:30am to 5:30pm with an hour lunch break

Position Pays: £27,500 basic salary £33,500 OTE

The Opportunity

As a Bodyshop Customer Advisor you will be highly organised, accurate, have excellent organisation skills and able to manage the demands of multiple duties.

Your duties will include dealing with all customers in a professional and prompt manner whilst portraying a positive first impression of the Bodyshop Department. You will be the first point of contact for customer bookings into the bodyshop, providing regular updates in relation to the progress of the work completed as well as making contact on notification of repairs, arranging estimates, ordering parts and managing the courtesy cars and diary.

Customer care is key to our operations and demonstrating great awareness in this area is essential.

More About You

• This is a busy but rewarding role, requiring a committed and reliable work ethic, alongside a desire to enjoy the role and working within a great team.
• You will need the ability to prioritise your workload along with a strong attention to detail are essential in this role.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.

What's in it for you?

• 30 days annual leave including bank holidays (pro rata) which increases with length of service
• Birthday day off
• Contributory Pension Scheme
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit)
• Staff Car Scheme
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline
• Sinclair Foundation - charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group
• Free on-site parking