Value Stream Lead - Store to Fulfill

Value Stream Lead - Store to Fulfil

The Value Stream Lead - Store to Fulfil will play a key role in NHS Supply Chain's modernisation programme, leading the design and implementation of future business processes across the end-to-end Store to Fulfil value stream. This is an opportunity to shape how the organisation operates in the future, designing new ways of working rather than simply improving existing processes.

Working closely with stakeholders across the business, the successful candidate will take ownership of both the current ('as-is') and future ('to-be') process landscape, ensuring alignment between operational requirements, programme objectives, and strategic priorities. They will act as the central point of accountability for the value stream, driving consistency and helping teams work towards a common vision.

This is a highly autonomous role within a large-scale, multi-year transformation programme, offering the chance to make a lasting impact across the organisation. The role combines process leadership, stakeholder engagement, and ERP transformation experience, with ongoing responsibility for process performance and continuous improvement.

Reporting to the Head of End-to-End Process, the Value Stream Lead will work closely with subject matter experts, programme teams, cross-functional business stakeholders, customers and suppliers to ensure the successful delivery of transformation objectives and sustainable business outcomes.

Every day you will

• Lead and own the Store to Fulfil value stream, acting as the process champion and providing direction on future ways of working that support NHS Supply Chain's wider modernisation objectives.
• Build a detailed understanding of current operations, mapping and documenting existing processes, identifying pain points, dependencies and opportunities to improve efficiency, consistency and user experience.
• Design future-state processes and operating models, working closely with business stakeholders, SMEs and programme teams to define requirements and ensure solutions meet operational and strategic needs.
• Support the successful delivery of change, guiding process testing, stakeholder engagement, training and go-live activities to ensure new processes are effectively embedded across the organisation.
• Monitor and continuously improve process performance, establishing KPIs, reviewing outcomes and driving ongoing optimisation to ensure long-term value is realised from the transformation programme.

What can we offer you?

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and colleague recognition awards.
• In-house training, support, and access to external qualifications to maximize your potential.
• Well being benefits including one day paid well being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with a 12% company contribution when you contribute 6%).
• Flexible Benefits Scheme offering options such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• Two days paid volunteering leave.
• Discounts via the Blue Light Card and NHS Discounts.

What skills will help you thrive in this role?

• Deep expertise in Store to Fulfil processes, acting as a trusted subject matter expert and driving best practice process design across complex supply chain operations.
• Strong process improvement and analytical skills, with a track record of identifying opportunities, measuring performance, and delivering sustainable operational improvements.
• Experience leading ERP enabled transformation programmes, translating business requirements into effective process and system solutions that support organisational objectives.
• Excellent stakeholder management and influencing skills, building credibility and collaborating effectively with colleagues, customers, suppliers, and senior leaders.
• A collaborative and hands on leadership style, enabling cross functional teamwork and delivery of change within large scale supply chain, wholesale, e-commerce, or similar complex environments.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is valued and celebrated, giving everyone the opportunity to thrive in their career. If this role sounds like the right next step but your experience isn't a perfect match, we encourage you to apply.

If you need additional support completing our application form, please contact our Talent Acquisition team at .

SCCL is a company registered in England and Wales, with company number , acting as the management function of the NHS Supply Chain.