Value Added Services Supervisor

Your Role

Our Stowmarket operation is looking for a driven and enthusiastic Value-Added Services (VAS) Supervisor to join the team. In this key role, you will lead the day to day management, performance, and delivery of rework and value-added services activities across the contract, ensuring operational excellence, high-quality standards, and exceptional customer service.

This is a Monday to Friday role, 07:00-15:30.

What are you going to do?

Reporting into the VAS Manager you will play a key role in ensuring the successful delivery of rework and value-added services activities across the contract. Leading from the front, you will be responsible for driving productivity, quality, safety, and customer satisfaction while supporting and developing your team. Key responsibilities include:

• Lead and motivate a team of operatives, ensuring resources are effectively planned to meet daily operational targets.
• Monitor productivity, performance, and quality, identifying opportunities to improve efficiency and throughput.
• Deliver training and support onboarding, ensuring compliance with SOPs, customer requirements, and health & safety standards.
• Build strong customer relationships, providing updates on project progress, service levels, and operational performance.
• Oversee quality control processes, including sample approvals and inspections, ensuring work meets customer specifications.
• Maintain accurate inventory records, stock control, and workplace organisation standards.
• Resolve operational issues, manage workloads effectively, and support continuous improvement initiatives to enhance performance and reduce waste.

What are we looking for?

Our ideal candidate will be an experienced operations supervisor with a background in fast paced warehouse, logistics, or 3PL environments. You should have a proven ability to lead and motivate diverse teams while maintaining strong performance and productivity standards.

Confidence in using Warehouse Management Systems (WMS) and strong computer skills are essential. Strong communication skills are key, along with the ability to build effective working relationships with customers and internal stakeholders. You should be proactive, hands on when needed, and confident working in a dynamic operational setting. A continuous improvement mindset is important, with the ability to identify inefficiencies and implement practical solutions. You'll need to be organised, calm under pressure, and able to adapt to changing priorities. Previous experience in a contract logistics or 3PL environment is highly desirable.

What do we have to offer?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

About Tomorrow

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

Equal Employment Opportunity

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status. Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.