UX Research Lead

Overview

interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for nearly 30 years. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 450,000 customers. For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs. We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose of role: As a UX Research Lead, reporting to the UX Research Manager, you will lead a team of UX Researchers and drive research efforts. You will manage a diverse team of researchers across multiple squads, guiding their professional growth and delivering high-quality research. You will actively design and conduct research using qualitative and quantitative methods to deepen our understanding of current and potential users, helping to create user experiences that are simple, intuitive, and high-performing. You will collaborate with Product Managers to plan and deliver UX research roadmaps.

You will work in a team alongside other UX professionals, leading the user-centric product transformation of a financial services business. You will collaborate with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business. Your research insights will inform cross-functional teams to understand more about our users, generating ideas and highlighting opportunities for roadmaps that champion user-driven decisions and improve the user experience.

Day to day, you'll be collaborating with UX Designers, UX Copywriters, UX Researchers, Data Analysts, CRO, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers, and stakeholders across the business.

Key Responsibilities

• Own the UXR Squad roadmaps and oversee the work of UX researchers within your tribe
• Manage and lead a team of UX Researchers (multi-level)
• Provide continuous feedback and guidance to UX Researchers at all stages of the research process
• Ensure the timely delivery of high-quality work, supporting the squad in maintaining an agile workflow
• Embed user research into discovery and product development processes with Research, UX Designers, Analytics and Product Owners/Managers
• Deliver collaborative research sessions including setup, recruitment, moderation, data collection, analysis and debrief
• Bring stakeholders along the end-to-end research journey, making research visible and engaging
• Conduct primary and secondary user research using both quantitative and qualitative methodologies
• Work with cross-functional teams to identify, prioritise and evaluate research topics
• Plan and implement user research strategies and methodologies with UX managers and other team leads
• Advocate research findings to diverse audiences through written and oral presentations
• Ask and answer questions, gather, analyse and synthesise data
• Use a diverse set of UX research tools (e.g., UserZoom, Hotjar, Usabilla, Contentsquare)
• Provide support, guidance and coaching to designers, researchers, copywriters, product managers and UX/UI to up-skill them and embed a user-first mindset
• Drive accessibility within the UX Research team
• Implement research insights across the organisation
• Adapt to a changing environment

Skills & Experience Required

• Leadership & mentoring skills
• Understanding of qualitative and quantitative research methods
• Experience with User Interviews, Usability Testing, diary studies, competitor research
• Great communication skills
• Proactive, can-do attitude
• Ability to identify patterns in research to aid designers
• Meticulous attention to detail with ability to simplify complex challenges
• Report writing
• Ability to recruit users/customers
• Confidence speaking with stakeholders
• Resilience
• Collaborative approach to working with cross-disciplinary teams

Personal Attributes

• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed - delivering faster and better
• Decisive and takes ownership of outcomes
• Not afraid to challenge and be open to challenges

Benefits

• Group Personal Pension Plan - 8% employer contribution and 4% employee contribution
• Life Assurance and Group Income Protection
• Private Medical Insurance - Provided by Bupa
• 25 Days Annual Leave, plus bank holidays
• Staff Discounts on our investment products
• Personal & Well-being Fund - Supporting your physical and mental wellness
• Retail Discounts - Savings at a wide range of high street and online retailers
• Voluntary Flexible Benefits - Tailor your benefits to suit your lifestyle

Please Note: We will do our utmost efforts to respond to all applicants. However, due to the high volume of applications we're currently receiving, if you haven't been contacted within 30 days of application, please consider unsuccessful.

interactive investor operates in accordance with the UK Equality Act 2010. We welcome applications from individuals of all ages, disabilities, gender identities, marital status, pregnancy/maternity, race, religion or belief, sex, and sexual orientation. We are committed to treating all applicants fairly and making reasonable adjustments where needed to support disabled applicants. We actively prevent all forms of discrimination, harassment, and victimisation-whether direct, indirect, associative, or perceptive.