User researcher; GDS, NHS, Healthcare, SC eligible, Permanent

User researcher; GDS, NHS, Healthcare, SC eligible, Permanent

Location- Leeds (Hybrid)
Permanent
Saalry-65k base
SC eligible
GDS experience is a must

Experience:

• Demonstrate relevant user research experience within agile teams and complex programmes
• Demonstrated application of user research methods and tools
• Proven experience in conducting user research and translating findings into actionable insights
• Experience in consultancy
• Mentoring experience of UCD/research teams
• Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard
• Sector experience in healthcare is a bonus

Skills:

• Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
• Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
• Ability to manage complex, ambiguous projects and organizational dynamics
• Skills and experience in related disciplines such as service design, and content/communication design are a plus