User Researcher

User Researcher - Public Sector
6-Month Contract | Inside IR35 | Negotiable Day Rate

We are looking for an experienced User Researcher to join a public sector organisation on an initial 6-month contract.

You will work as part of a multidisciplinary digital team, helping to ensure services are designed around genuine user needs and supported by robust research and evidence.

Key responsibilities:

• Plan and deliver user research across different stages of the service life cycle

• Conduct qualitative research including interviews, usability testing, contextual research and workshops

• Identify user needs, behaviours, pain points and opportunities

• Analyse and synthesise research findings into clear, actionable insights

• Work closely with Product Managers, Designers, Business Analysts and Delivery teams

• Champion user-centred design and accessibility throughout the development process

• Communicate research findings effectively to stakeholders and influence service decisions

• Support continuous improvement of services based on user evidence

Essential experience:

• Strong commercial experience working as a User Researcher

• Experience delivering research within agile, multidisciplinary teams

• Confident using a range of qualitative research methods

• Experience translating complex research into actionable recommendations

• Strong stakeholder engagement and communication skills

• Understanding of accessibility and inclusive research practices

• Public sector or government digital experience would be highly advantageous

Contract details:

• Initial 6-month contract

• Inside IR35

• Negotiable day rate

• Public sector client

If you are an experienced User Researcher looking for your next public sector contract, please apply with an up-to-date CV for further information.