User Researcher - Engagement

Our Future Health will be the UK's largest ever health research programme, bringing people together to develop new ways to detect, prevent, and treat diseases. Diseases like cancer, dementia, diabetes, and heart disease affect the lives of many people in our communities. Our goal is to create a world-leading resource for health research, to improve our understanding and spot the patterns of how and why common diseases start, so treatments can begin sooner and be more effective.

Our plan is to bring together 5 million volunteers from right across the UK who will be asked to contribute information to help build one of the most detailed pictures we have ever had of people's health. Researchers will be able to use this information to make new discoveries about human health and diseases. So future generations can live in good health for longer.

We're looking for a User Researcher to help shape and optimise how Our Future Health engages with participants. You'll play a critical role in ensuring our products and services are grounded in a deep understanding of user needs, behaviours, and experiences.

Projects you'll work on include:

• Targeted engagement journeys: Designing tailored engagement pathways for participants who are invited to contribute additional health data, take part in further research, or receive personalised health feedback. Your work will ensure these journeys are meaningful, inclusive, and aligned with participant needs.
• Consistency of experience: Collaborating with teams across Our Future Health to embed engagement principles from the very first interaction. You'll help ensure that participants experience a coherent and supportive journey throughout their involvement with the programme.

Your duties will include:

• Lead and conduct user researchacross the product lifecycle, using qualitative and quantitative methods such as interviews, surveys, diary studies, and ethnographic research.

• Generate and communicate actionable insightsthat inform design decisions, improve user experience, and support strategic priorities-through reports, presentations, and storytelling tailored to different audiences.

• Design and run usability studiesto refine features before launch, reducing friction and enhancing participant satisfaction.

• Post-launch, evaluate the impact of products and services, identifying what works, what doesn't, and why, working in collaboration with product analysts.

• Collaborate with other user centred design professionals to embed user-centred thinking into cross-functional teams.

• Facilitate workshopsto align teams around user insights and design priorities.

• Maintain a repository of user insightsto support ongoing and future work.

• Support non-expert colleaguesin planning and conducting user research, providing guidance and subject matter expertise.

• Champion inclusive and accessible design research, ensuring the voice of the user is represented throughout.

We're looking for someone who can bring curiosity, rigour, and empathy to understanding how to build an ongoing engaging relationship with our participants. You should have:

• Proven experience conducting user research with digital products or services, including designing and running studies independently.
• Experience working in growth-focused environments, where engagement and retention are key metrics.
• Strong knowledge of user research methods, including interviews, usability testing (moderated and unmoderated), survey design, and behavioural analysis.
• Ability to generate actionable insights from complex data, translating findings into clear recommendations that improve participant engagement and experience.
• Ability to clearly communicate research processes and outputs to stakeholders in a way that maximises the likelihood that insights are integrated into product and service development.
• Experience using research tools and platforms (e.g. for recruitment, testing, analysis, and documentation).
• Experience working in agile, cross-functional teams, contributing to both discovery and delivery phases of product and service development.
• Confidence advocating for user research, helping teams understand and act on participant needs and behaviours.
• Understanding of life sciences or health-related services is desirable, but not essential. You must be able to grasp and communicate complex concepts in these domains clearly and sensitively.

Let's prevent disease together.

You may work remotely from anywhere within the UK, with monthly travel to London.

Closing date for applications : 3rd September.

We recommend you apply as soon as possible as occasionally due to high volumes of applications, we need to close our postings early.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.

If you do require any reasonable adjustments, please email us at

• Salary from £40,000.
• Generous Pension Scheme - We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday pro rata + Bank Holidays - Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave - Supporting you during life's biggest moments.
• Cycle to Work Scheme - Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings - Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice
• £1,000 Employee Referral Bonus - Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support - Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work - We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.